Operation Manager

10 hours ago


Hougang, Singapore SANTE WELLNESS PTE. LTD. Full time

1 year exp

**Roles & Responsibilities**

You will be managing all aspects of sales and operations work, from organizing backend systems to managing inventory. We value that our teammates are responsible, independent and have a mature working attitude.

You are detail-oriented, organized and meticulous with all operational details. Quick to learn with the ability to communicate effectively and confidently at all levels. Possesses excellent interpersonal and presentation skills. A good team-player and able to work under stress.

Manage all operation crew within the outlet

Processing of all work on a daily basis, monitor incoming items, ensure that all operation crew is on track.

Work closely with our outlet manager in

attending to customers’ enquiries by providing timely service and administrative support ensuring the customer experience is not compromised

Manage all types of customer enquiries and reactive communications (complaints, service delivery enquiries, FAQs) that come through various channels such as WhatsApp and task assignments through productivity management tool, KNOW mobile app.

Upselling or cross-selling products and services and approaching customers

Inventory management: Organize inventory, clearance of backlog.

Sante Wellness was established in 2017 and specializes in TCM therapy and wellness services. we can help our customers to unwind after a long day at work and to work their health back to the optimal level.

At Sante Wellness ,we pride ourselves on placing the priority on our customers' well-being and to make them fell ease at all times while they are with us. Till date, we have expanded to 2 storeys in order to meet our customers demand and to provide the best service int the neighbourhood.


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