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Account Development Specialist
3 weeks ago
Collaboration = Innovation
One leads to the other. At Moody’s, we believe good teamwork gives us an edge. We foster a culture that thrives on diverse perspectives to overcome ever-changing market challenges. Join us and let’s move the world forward together.
Department
- Sales OU
Role/Responsibilities
The Account Manager in our Sales team ensures that our customers understand, internalize and experience the value of our products and services throughout the duration of their journey with Moody’s Analytics.
By serving as advocates for clients, educating them on products, and maintaining lasting relationships, the Account Manager directly contributes to our top line.
At a minimum, the role would include working closely with the sales team to efficiently transfer ownership of a prospect who becomes a customer, and with the support team to ensure that problems are resolved to the customer’s satisfaction as quickly as possible. You would also need to collaborate closely with other teams, such as marketing (to co-ordinate on events, promotional materials, case studies or other client-focused collateral).
The role will cover customers in the ASEAN region, and includes the following responsibilities:
- Onboarding and training new clients in the use of our products and solutions
- Maintaining high retention within allocated book of business
- Analyze usage reports and drive client’s engagement with Moody’s products and solutions
- Providing product training and support to existing clients
- Maintain a constant communication channel with clients
- Leading meetings between clients and implementation team
- Regularly updating new and current customer information in CRM system
- Field day-to-day support calls; ensure that client issues are looked after in an efficient manner
- Support sales reps with contract renewals, proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe
**Measured Accountabilities**:
- Meeting target retention rates
- Achieving high client satisfaction ratings measured bi-annually
**Qualifications**:
- Bachelors or Masters degree in Finance, Economics or a related business field, is preferred
- Sales and data-driven with a commitment to process; drive/track consistent engagement process
- Technical proficiency (understanding of software, hardware, networks, web services, data integration, data imports and exports, as well as advanced knowledge of Excel and MS Office is helpful)
- Strong teammate and able to work in a fast-paced and diverse environment
- Self-motivated, persevering and persuasive
- Strong communication skills, both oral and written
- Creative problem-solving skills and ability to diagnose issues and develop solutions
- Ability to multitask and meet short deadlines
- Very well-organized and analytical with an ability to work well under pressure
- Ability to work both independently and within a team environment, with focus and high attention to detail
- ASEAN language skills beyond English is helpful
- Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
