
Customer Service Executive
4 days ago
**Responsibilities**:
- Responsible for the KPI indicators of the area in charge, have a strong execution;
- Responsible for the handling of customer opinions such as escalation complaints;
- Communication and coordination of problems between stations, customers;
- Customer relationship maintenance, telephone call back or visit customers, record and analyze customer needs and problems and timely feedback to improve customer satisfaction.
**Requirements**:
- Minimum diploma, preferably in Logistics / supply chain management;
- Minimum 2 years experience in related fields;
- Have great communication and coordination skills.
- Strong command in written & spoken in both **Chinese & English **to handle queries and complaints from **Chinese & English **speaking customers;
- Familiar with express business and related knowledge.
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