General Manager

6 days ago

Downtown Core, Singapore Sunnystep Full time

**Who are we and what do we do?**

Sunnystep is a local footwear brand that specializes in comfortable walking shoes. Its mission is to help people move freely and happily. It was founded by Ting after she suffered from a traumatic postpartum spine injury and needed the most comfortable walking shoes that minimize stress on the feet and the body. With the proprietary insoles that provide stable arch support, Sunnystep shoes can help you stand or walk for the whole day with no pain. Their sleek designs are perfect for work, casual and travel. Since its founding, Sunnystep has quickly gained a loyal following in Singapore and beyond in a short amount of time.

**Why should you be part of Sunnystep’s success?**

We are an innovative force in consumer retail with a clear brand purpose. We believe wellness starts from our feet. Good shoes support our feet and our body, and help us move better and live better. Our customers deeply appreciate our product and our brand philosophy and hence we are able to grow exponentially.

There’s never been a more exciting time to join Sunnystep, a pioneer in providing footwear that puts people’s comfort, mobility and wellness at the front and centre in the product design. We are setting new standards in product innovation and customer experience. Our team is moving fast in both Singapore and the larger global market. Join our mission of helping people move freely and happily, starting from the most comfortable walking shoes.

**Responsibilities**:

- Manage all online and offline sales channels in the Singapore market from end to end
- Responsible for the execution of strategic business plans towards achieving the revenue & profit objectives
- Coordinate with all internal stakeholders to meet monthly and quarterly targets
- Oversee business strategy, budget planning, team building and performance management for all operations in Singapore
- Own all aspects of the retail and e-commerce operations including retail sales, customer service, inventory management, logistics, visual merchandising and so on
- Manage the customer service operations and lead the team to achieve NPS targets
- Responsible for developing new retail sales channels and new sales partnerships
- Oversee the marketing function and lead the marketing team to decrease the cost of user acquisition and the increase customer lifetime value
- Build a strong team that put the Sunnystep values first
- Build a strong culture with a workforce can evolve, adapt and upgrade while maintaining the highest standard in product and service

**Requirements**:

- Passionate about Sunnystep and its mission
- Over 10 years experience as a general manager for a consumer brand
- Hands on experience managing large scale retail and e-commerce operations
- Strong leadership skills and relationship building skills
- Thrives in a fast-paced environment

**Job Types**: Full-time, Permanent

**Salary**: $8,000.00 - $12,000.00 per month

**Benefits**:

- Employee discount
- Health insurance

Schedule:

- Monday to Friday

Work Location: In person

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