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Regional Nac Accounts Manager, Apac

2 weeks ago

Singapore AIG Full time

Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.

Get to know the business

General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world’s most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.

About the role

What you need to know:

- Build relationships with existing and target Key Accounts/Clients and broker partners.
- Actively manage the day-to-day relationship with the key accounts (with support from the Global Account Manager), getting involved directly with daily issues and interacting directly with the Key Accounts to assure AIG provides a timely response and resolution.
- Manage and drive the business development pipeline for the Regional Key Accounts, including KPIs and regular status updates.
- Identify the business needs for the key accounts and define strategy covering both business-as-usual and growth prospects with roadmap to execution.
- Diagnose on an ongoing basis the health of the relationships, establishing and driving execution for set of corrective and preventive action plans.
- Establish internal SLAs and procedures with key internal stakeholders (e.g. Actuaries) to be able to fulfill the external SLAs.
- Respond to requests from the client (pricing, T&Cs reviews, Marketing Material reviews, etc.) according to agreed SLAs
- Prepare policy and T&C documents and manage translation into local language
- Prepare policies for filing (if required) in the countries included in the program, including coordination with Legal, Compliance and other relevant departments
- Manage the invoicing process including payments and reconciliation of invoices with issuing offices
- Work with Multinational team in creating OMEGA requests to process policies
- Work with the Network Partners Practice team in coordinating placement with local insurers for the program
- Establish proper communication mechanisms with Key Accounts, such as workshops, to keep the best relationship quality, assuring information flows bi-directionally and frequently. Develop business proposals and presentations as required (e.g. Quarterly Business Reviews with the client).

What we are looking for:

- Strong relationship-building, leadership, planning, organizational and problem-solving skills.
- Underwriting experience on Personal Insurance products such as Travel Insurance, Extended warranty and lifestyle products is desirable.
- Experience managing external partners and working in a large global organization is a must.
- Highly effective written and verbal communication and presentation skills.
- With good organizational skills, time-management productivity.
- Strong analytical skills
- Experience in NAC / Fee-based products distributed through sponsors.
- Insurance or Financial Industry Knowledge and experience is desirable.
- Extensive experience working with IT, Operations and Business stakeholders
- Ability to travel up to 10% of the time

We are an Equal Opportunity Employer

American International Group, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit:

- Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:
SM - Sales & Marketing

Estimated Travel Percentage (%): Up to 25%

Relocation Provided: No

AIG APAC Holdings Pte Ltd