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Customer Service Advisor

3 weeks ago

Central Singapore Sime Darby Full time

Company:
Vantage Automotive Limited

Job Responsibilities:

- Attend to the needs of the customers professionally and quickly such that customers’ waiting time is kept to the minimum.
- Responsible for the communication of information between customer and the workshop
- Study vehicle repair history and inform superior of any abnormalities or repeated complaint
- Assist customers in filing accident report (including photo taking) and advise customers on estimated repair cost for work to be done
- Assess the liability and advise customers on the best method to pursue their insurance claims (OD/TP/Cash)
- Prepare accurate accident repair estimate and provide necessary supplementary estimate
- Conduct Vehicle Reception Check with reception checklist in the presence of customer for all cars brought in for body and paintwork repairs.
- Negotiate with surveyor / insurance companies to get the best labour charge rate.
- Working closely with Parts department on raising backorder and follow up
- Quality Check and photo taking after Body Repair
- Collection of excess/payment if any before handing over of vehicle to customer
- Case Finalization - Liaising with surveyor to confirm on final repair cost and ensure all documentations are in order
- Promote the sale of parts and accessories.

Requirements:

- Min. NTC 2 in Mechanical Engineering, Automotive Engineering or its equivalent
- Min. 5 years working experience as a customer service advisor in the automotive industry or related field in automotive insurance claims.
- Proactive and independent with positive attitude
- Possess knowledge on automotive components, paint and body work, and warranty processing.
- Strong interpersonal and communications skills are key requirements to manage customers
- Good computer knowledge i.e. MS Words and Excel
- Must possess class 3 driving license