Regional Customer Service Specialist
1 week ago
**Job Description: Regional Customer Service Specialist (BDC Asia)
**Your scope of responsibility**:
- Manage customer orders from inception to delivery and through the entire order-to-cash cycle
- Ensure timely and accurate processing of quotes and orders in compliance to company’s policy
- Monitor and manage backlog. Liaise with customers and 3PL for delivery arrangements & requirements
- Working with Finance team on payment issues and follow up on payment and credit release
- Maintain database (e.g., Sold To/Ship To, etc.) accuracy and data quality in SAP
- Develop and maintain effective working relationship across functions to meet and / or exceed customers’ requirements
- To perform other duties as assigned
**Your professional profile**:
- Meticulous with a positive attitude
- Must possess strong problem solving, communication and interpersonal skills
- Outstanding team skills paired with an entrepreneurial attitude
- Excellent English language and other local languages are advantageous
- Proficiency in SAP system
- Minimum 5 years of customer service experience, with knowledge and experience in shipping procedures
**Our Offer
**At RATIONAL you will find a dynamic company, extremely successful on an international level and is likely to grow even more - this makes your area of responsibility extremely exciting and multifaceted. We rely on a lean, process-oriented organization, where personal responsibility is not an empty word but actively promoted as well. In addition, we offer our “entrepreneur within his enterprise” an attractive performance-based remuneration package.
**Our Company
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