Customer Communications Specialist

2 weeks ago

Singapore UNITED PARCEL SERVICE Full time

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

The APAC Customer Comms Specialist will report to the APAC Customer and Social Communications Assistant Manager. His/her primary role involves overseeing daily customer communications tasks, including, planning, executing, and optimising regional customer communications materials across APAC. He/she will be an integral contact point between Corporate, Region, Local Market stakeholders, and external vendors.

**Job Resposibilities**

Creation and maintenance of customer communications materials
- Evaluate requests and manage creative content development for customer collaterals.
- Prioritise and coordinate a high volume of ongoing requests for customer communications content and manage expectations effectively.
- Quick turnaround to develop materials for urgent customer communications and manage the approval process.
- Recommend an optimal approach for communications content and format to engage with UPS’s customers meaningfully.
- Able to understand and simplify complex operational terminology and information to create clear and concise communications to customers.
- Navigate back-end digital platforms to upload and maintain a communication materials hub for an external and internal audience.
- Maintain and update existing customer and sales collaterals.

Project management
- Collaborate with functional stakeholders to develop a concise project timeline, manage and track project development to ensure all timelines are met, holding functional stakeholders accountable for their responsibilities and deliverables.
- Manage the entire process of rate guides updates for APAC countries from project kick-off to distribution.
- Coordinate the translation of communication materials and distribution.

**Job Requirements**
- Possess a Degree in Communications, Marketing, Social Sciences or equivalent.
- Preferably with experience in the areas of business communications or journalism
- Confident and able to manage internal stakeholders and present to senior leadership when required.
- Possess prior project management skills; ability to manage and track project development to ensure all timelines are met and hold functional stakeholders accountable for their responsibilities and deliverables.
- Attention to detail and sensitivity to cultural differences is required
- Strong organizational skills and the ability to manage multiple projects simultaneously in a fast-paced environment.
- Excellent written and verbal communication skills in English, with the ability to craft engaging and compelling content for various audiences. Other languages are an asset
- Familiar with content marketing/creative development and production processes
- Good team player; self-driven; energetic and motivated

**Employee Type**:
Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

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