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Assistant Front Office Manager

2 weeks ago

Orchard, Singapore Royal Plaza on Scotts Singapore Full time

As the Assistant Front Office Manager, you will lead our front-line team in setting new standards for guest service, creating seamless and memorable experiences across the Reception, Concierge, and Communication Centre. A process-driven leader with a passion for excellence, you’ll inspire a dedicated team, ensure efficient operations, and champion a guest-centric culture that reflects the best of luxury hospitality.

**Responsibilities**:

- Drive daily operations in the Front Office, ensuring each guest interaction is smooth, engaging, and exceeds expectations.
- Lead by example, staying visible in the lobby, promptly resolving guest inquiries, and addressing service recovery needs with professionalism.
- Mentor, train, and empower team members, embedding a commitment to excellence in every interaction.
- Collaborate closely with Housekeeping, Engineering, and Security teams for timely room readiness and impeccable standards.
- Maintain high performance and service standards across shifts, facilitating smooth handovers and operational continuity.
- Partner with the Front Office Manager on budgeting, expenses, and innovative service improvements that enhance guest satisfaction.
**Experience & Skills**:

- A proven track record in high-end hospitality environments with 3+ years of front office management experience.
- Strong organisational and leadership skills, with an eye for detail and process improvement.
- International experience in luxury hospitality is preferred, bringing a global and culturally attuned perspective.
- Familiarity with Opera / Opera Cloud and proficiency in process management tools.
- Ability to speak Hindi is a plus, enhancing connections with our diverse clientele.
- Degree in Hospitality Management or a related field preferred.