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Front Desk Officer

2 weeks ago

Orchard, Singapore Papilla Hair Pte Ltd Full time

**Responsibilities**
- Answer front desk phone calls
- Attend to all customers issues and provide accurate, appropriate and immediate responses, ensuring complete customers satisfaction on social media platform
- Organize and schedule patients’ appointments
- Acknowledge and greet guests entering and leaving the facility.
- Basic customer registration, financial billing and cashier.
- Attending to customers pre & post consultation enquiries.
- Maintain tidiness of front desk.
- Monitor and manage inventory. Purchase retail stocks and salon-use stocks when necessary
- Administer, record and maintain customer records and files.
- Performed regular follow up on customer to upkeep customer care.
- Always maintain safety standards and cleanliness of the salon.
- Other ad-hoc administrative duties.

**Requirements**:

- Minimum 2 years’ experience in related field
- Service oriented and positive attitude
- Able to work on retail hours, weekend and public holiday
- Required Skill(s): Fluent in English (Both written & spoken), Experience in Hair Scalp/ Hair Restoration will be an advantage
- Preferably Entry Level specialized in Customer Service or equivalent.

**Salary**: $2,000.00 - $3,000.00 per month

**Benefits**:

- Employee discount
- Health insurance

Schedule:

- Monday to Friday
- Weekend availability

Supplemental Pay:

- 13th month salary
- Commission pay

**Experience**:

- Front desk: 1 year (preferred)