Guest Relations Executive

6 days ago


Singapore THE OTHER ROOM PTE. LTD. Full time

**JOB DESCRIPTION**:

- Responds to guest enquiries and requests.
- Communicating guest information to the team (special requests, occasions) to personalize guests' experience.
- Requests guests for their dining feedback and communicate feedback to the manager.
- Ensures each guest is warmly welcomed.
- Welcomes guests by name and bring them to the designated seats.
- Ensures each guest gets a fond farewell before they leave.
- Assists in building and maintaining a strong guest profile database.

**JOB REQUIREMENTS**:

- At least 1 year of working experience in the related field is required for this position
- Excellent guest relations and service skills.
- Handles guests' requests, concerns and feedback.
- Contributes ideas for operations improvement and guest experience enhancement.

Resourceful in managing ad-hoc requests and resolving challenges.
- Outgoing and friendly.
- Attention to details.
- Able to commit on weekends and Public Holidays.



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