Senior Exchange

2 weeks ago


Central Singapore PERSOLKELLY Full time

6 years of hands-on experience in Messaging and collaboration, Exchange Hybrid, Unified Communication - MS Teams/Skype for Business with Enterprise Voice, knowledge, and experience on deployment of Microsoft SFB/Teams in large enterprise. Proven experience as L3 escalation engineer for operation issues and problems Experience with Microsoft Teams Templates, Azure admin centre and Teams admin centre Microsoft Certification in Teams Administrator Associate / Collaboration Communications Systems Engineer Associate

**Contract: 12 months and renewable**

**Salary: S$6000 to S$9000**

**Working hours: Monday to Friday - 8.30AM to 6PM / 9AM to 6.30PM**

**Location: Central
**About the Client**

Our client is Reputed Bank.

**Responsibilities**:

- Implementation and support of Microsoft Teams Calling, Recording, Meetings and Direct Routing
- Administer and set policies for MS Teams, Microsoft Voice, Microsoft recoding.
- Configure and manage softphone deployment for voice users at bulk.
- Monitor and troubleshoot Microsoft Teams voice and recording and configuration via Graph API (integration to reporting and dashboard).
- Perform support duties for a large enterprise Microsoft Teams environment, including optimization, system evaluation and analysis, change management, and customer support.
- End user configuration of Microsoft Exchange suite such as Distribution List, Shared mailbox, Meeting room mailboxes, OneDrive, Transport rule etc.
- Messaging and Collaboration expert for O365, Exchange hybrid and administration.
- Train IT helpdesk, Exec IT, engineers, and end-users on how to use Microsoft Teams, MTRs, and other collaboration tools.
- Create on confluence troubleshooting steps and how-to instructions
- Design solutions to increase service efficiency and perform duties that require expertise in Microsoft 365 PowerShell scripting. Communicate technical information to multiple audiences with varying levels of expertise. Fulfil the role of L3 support for complex issues or escalations from the team.

**Requirement**
- 6 years of hands-on experience in Messaging and collaboration, Exchange Hybrid, Unified Communication - MS Teams/Skype for Business with Enterprise Voice, knowledge, and experience on deployment of Microsoft SFB/Teams in large enterprise.
- Proven experience as L3 escalation engineer for operation issues and problems
- Experience with Microsoft Teams Templates, Azure admin centre and Teams admin centre
- Microsoft Certification in Teams Administrator Associate / Collaboration Communications Systems Engineer Associate
- Experience in Microsoft 365 Services - Azure, Exchange, O365 etc.
- Experience with Azure Active Directory (AD) Groups and Microsoft (M365) Groups, Microsoft Windows 10 operating systems, Microsoft Windows Server operating systems.
- Scripting and automation experience in PowerShell, Python, Graph API to automate business processes.
- Understanding in telecommunications, E911, SBC, Country Carrier SIP networks, MS Operator Connect
- Understanding of routing/switching/QoS, DHCP, DNS, TCP/IP, subnetting, proxies, firewalls and their potential impact on voice, video, and web streaming network environments
- Experience using ticketing systems like HPSM, Infinity or JIRA.

***:
**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R1104824 (Samsudeen Mohamed Basith)



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