Senior Exchange Engineer

Duration: 12 months contract

Working hours: Monday - Friday (8.30AM to 6.00PM / 9.00AM to 6.30PM)

Working locations: Central.

Salary up to $10500

**Responsibilities**:

- Implementation and support of Microsoft Teams Calling, Recording, Meetings and Direct Routing
- Administer and set policies for MS Teams, Microsoft Voice, Microsoft recoding
- Configure and manage softphone deployment for voice users at bulk
- Monitor and troubleshoot Microsoft Teams voice and recording and configuration via Graph API (integration to reporting and dashboard)
- Perform support duties for a large enterprise Microsoft Teams environment, including optimization, system evaluation and analysis, change management, and customer support.
- Hands on experience on Exchange Hybrid, MS Teams and Skype for business Online support and trouble shooting.
- End user configuration of Microsoft Exchange suite such as Distribution List, Shared mailbox, Meeting room mailboxes, OneDrive, Transport rule etc.
- Messaging and Collaboration expert for O365, Exchange hybrid and administration.
- Train IT helpdesk, Exec IT, engineers, and end-users on how to use Microsoft Teams, MTRs, and other collaboration tools.
- Create on confluence troubleshooting steps and how-to instructions
- Work well with others and collaborate with a positive can-do attitude
- Demonstrate the ability to work successfully with diverse cultures while accommodating global time zone constraints
- Ability to organize and prioritize multiple assignments, using judgment and initiative to accomplish results as well as produce accurate work while meeting time-sensitive deadlines.
- Design solutions to increase service efficiency and perform duties that require expertise in Microsoft 365 PowerShell scripting. Communicate technical information to multiple audiences with varying levels of expertise.
- Fulfil the role of L3 support for complex issues or escalations from the team.

Requirement:

- At least 8-9 years of hands-on operational experience in Messaging and collaboration, Exchange Hybrid, Unified Communication domain with Skills - MS Teams/Skype for Business with Enterprise Voice, knowledge, and experience on deployment of Microsoft SFB/Teams in large enterprise.
- At least 4 years of proven experience as L3 escalation engineer for operation issues and problems
- Experience in financial sectors is preferred.
- Hands-on operational troubleshooting Messaging and United Communication (Exchange/Teams)
- Experience with Microsoft Teams Templates
- Familiarity with Azure admin centre and Teams admin centre
- Microsoft Certification (Teams Administrator Associate/Collaboration Communications Systems Engineer Associate)
- Understanding of Microsoft 365 Services (Azure, Exchange, O365 etc.)
- Experience with Azure Active Directory (AD) Groups and Microsoft (M365) Groups
- Microsoft Windows 10 operating systems.
- Microsoft Windows Server operating systems.
- Scripting and automation experience in PowerShell, Python, Graph API to automate business processes.
- Power BI and Azure Dashboard
- Understanding in telecommunications, E911, SBC, Country Carrier SIP networks, MS Operator Connect
- A conceptual understanding of routing/switching/QoS, DHCP, DNS, TCP/IP, subnetting, proxies, firewalls and their potential impact on voice, video, and web streaming network environments
- Strong analytical, interpersonal, facilitation and leadership skills along with effective oral/written communication skills
- Ability to explain technical information to non-technical users. Staying calm under pressure
- Ability to work collaboratively with others, take the initiative to troubleshoot issues, and offer guidance and recommendations for improvements
- Ability to organize and prioritize multiple assignments, using judgment and initiative to accomplish results as well as produce accurate work while meeting time-sensitive deadlines.
- Experience using ticketing systems like HPSM, Infinity or JIRA.

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**PERSOLKELLY Singapore Pte Ltd - RCB No. 200007268E - EA License No. 01C4394**
**R1989324 (Tandon Kopal)