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Infrastructure Delivery Technician, Infrastructure
2 weeks ago
Deliver simple, sustainable and repeatable solutions and processes.
- Work closely with our Network Engineering & Network Technical Project Manager teams to ensure fast, smooth rollout of new designs and products.
- TCP/IP networking knowledge
- Broad understanding of infrastructure technologies
- Knowledge of network cabling, optic types, and test equipment, such as VFL, power meter, and OTDR.
- Experience with cabling infrastructure best practices and methodologies.
- Familiarity with common networking terms.
- Manage work and priorities through ticketing system and workflow
- Collaborate with various stake holders to remove project obstacles
- Up to 20% travel may be required
- Troubleshooting cabling infrastructure connectivity issues, including patch panels and patch cords.
- Specifying Power and Cooling requirements and ensuring Hardware Racking/Stacking completed for new equipment
- Complete customer requests via Remedy trouble ticketing system
- Participate in the migration, basic configuration and rollout of new or upgraded hardware
Job summary
Infrastructure Delivery (ID) Technician - Network Scaling & Integration
The position responsibilities will include scaling support of several data center locations and be responsible for day to day assistance with capacity management. The ID Technician will work closely with both internal customers and external vendors to facilitate smooth project execution as directed by Technical Program Managers
- Excellent analytical skills
- Familiarity with major Internet routing protocols, BGP, OSPF.
- Substantial background in large scale datacenter network implementations and support.
- Experience working in virtualized enterprise networking environments
- Knowledge or awareness of IT best practice frameworks (ITIL, COBIT) and Operational Excellence concepts or methodologies is a plus
Other Qualifications & Responsibilities
- Experience dealing with customers during problem resolution and operating efficiently under pressure.
- Effective prioritization and time management.
Physical requirements
- The ability to sit in front of computer for entire scheduled 8-hour shift with appropriate breaks while maintaining a high level of alertness and attention to detail.
- Ability to move and lift computer equipment up to 50lbs
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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