
Infrastructure Delivery Manager
2 days ago
Job Overview
The successful candidate will be responsible for leading the delivery of managed data center operations and structured cabling infrastructure. This role ensures high-performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous improvement across physical infrastructure services.
Key Responsibilities:
- Manage the full lifecycle of data center and cabling services delivered under a managed services model.
- Ensure alignment with contractual obligations, SLAs, and performance metrics, with a focus on service reliability and uptime.
- Oversee rack and stack, cross-connects, structured cabling (copper/fiber), equipment provisioning, and decommissioning activities.
Customer Relationship & Stakeholder Management
Serve as the primary service interface with banking client stakeholders including IT infrastructure, security, and compliance teams. Conduct regular service performance reviews, generate operational and SLA reports, and lead continuous improvement planning. Build strong, trusted relationships and proactively identify opportunities to enhance customer experience and value.
Operations & Team Leadership
- Lead a team of technicians, engineers, and subcontractors across multiple
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