Infrastructure Delivery Manager

4 days ago

Singapore beBeeDelivery Full time $100,000 - $150,000
Job Overview

The successful candidate will be responsible for leading the delivery of managed data center operations and structured cabling infrastructure. This role ensures high-performance service delivery within SLA frameworks, drives customer satisfaction, and oversees continuous improvement across physical infrastructure services.

Key Responsibilities:
  • Manage the full lifecycle of data center and cabling services delivered under a managed services model.
  • Ensure alignment with contractual obligations, SLAs, and performance metrics, with a focus on service reliability and uptime.
  • Oversee rack and stack, cross-connects, structured cabling (copper/fiber), equipment provisioning, and decommissioning activities.
Customer Relationship & Stakeholder Management

Serve as the primary service interface with banking client stakeholders including IT infrastructure, security, and compliance teams. Conduct regular service performance reviews, generate operational and SLA reports, and lead continuous improvement planning. Build strong, trusted relationships and proactively identify opportunities to enhance customer experience and value.

Operations & Team Leadership
  • Lead a team of technicians, engineers, and subcontractors across multiple bank-owned and colocation data center sites.
  • Oversee technician tasking, training, workload balancing, and quality assurance across all delivery activities.
  • Drive operational excellence by enforcing SOPs, change control processes, and compliance with structured cabling standards.
Compliance & Risk Management

Ensure services meet banking industry requirements for physical security, regulatory compliance, audit readiness, and data privacy. Maintain accurate records of service performance, access logs, cabling diagrams, and infrastructure inventories. Support disaster recovery and business continuity planning related to physical IT infrastructure.

Service Reporting & Governance

Track and report on SLA adherence, incident trends, root causes, and service request fulfillment. Maintain governance dashboards and documentation as part of managed service delivery obligations. Actively participate in risk assessments, audits, and service improvement initiatives.

Qualifications

Minimum 8 years of experience in service delivery or operations management within data center infrastructure and cabling services. At least 3 years of experience supporting financial services or highly regulated environments. Strong knowledge of ITIL, structured cabling standards, and data center facility practices. Certifications: ITIL Foundation (required); PMP, ISO/IEC 27001, or DCIM (preferred).

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