Account Manager

**Account Manager, Client Services**
- The _
- primary responsibilities _
- of the Account Manager, Client Services are to support the overall Retain-Expand-Convert strategy of LHH to ensure the continuity of our relationship with clients and _
- in building strong business partnerships_
- ; _
- assuring clients receive _
- industry-leading customer service, and opportunities for enhanced client satisfaction and LHH expansion_
- ._

**R**eporting Relationship**s**:

- Reports directly to the Director of Sales Singapore

**Direct Reports**:

- None

**M**ajor Responsibilities**

**Key Accountabilities**
- Provide effective and proactive 1st-level service to the region’s internal teams, supporting the overall retention and expansion of account relationships
- Ability to follow processes and ensure quality to a very detailed level

Effectively support system, operation and delivery functions

**Sales and Operational Support**

Orbit opportunity and referral template entry & updates (enter new contracts and extend existing contracts and programs)
- Create referrals on an accurate and timely basis for immediate engagement
- Manage information flow between sales and delivery (bridge from sales to delivery); work closely with LHH Project Manager(s) to ensure projects are successfully completed and troubleshoot as needed
- Manage information flow between sales and engagement (bridge from sales to engagement)
- Maximize engagement, smooth billing flow, and minimize interruptions in the business cycle
- Develop a complete understanding of contract and project requirements to ensure ease of implementation and billing
- Ensure information in Orbit is up-to-date and accurate, including uploading contracts into SFDC and Orbit
- Provide daily support to the Account Management team and Project Manager as needed
- Assist Account Management team with large accounts to include reporting, billing issues, managing new clients, etc.
- Execute production and delivery of client reporting needs utilizing existing tools (e.g., Orbit, Reporting Server)
- Assist in the development of client-facing materials and collateral as appropriate (e.g., proposals, presentations, Annual and Quarterly Partner Reviews)
- Stay well-versed in and be able to explain and articulate LHH technology and innovations
- Manage requests for retail services
- Prepare customized client monthly, quarterly and ad hoc reports for AM regional team
- Assist account team members in utilizing data to gain insight into the root causes of issues and trends in an effort to support continuous quality improvement, problem solving and expansion of account revenues.
- Recommend the appropriate technology and tools that are best used to organize, analyze, and report data.

Streamline assigned reporting deliverables and support the development of standard vs. custom reports.

Advise account team members on alternative ways to meet client data demands.

**Account Retention & Expansion**
- Support LHH sales leadership to help drive the sales strategy for each account assignment
- Proactively plan and prepare for client partner reviews, compiling account reporting including PPT presentation and data analysis to provide data insights and trends
- Utilize key metrics to identify ways to recognize and capitalize on opportunities within assigned accounts
- Proactively seek out ways to expand account through increased engagement, process efficiencies, and relationships

Develop, foster and maintain client relationships to ensure account retention
- Participate in all aspects of LHH global sales community (training, systems, processes)
- Manage and partner with BD the client APR and QBR
- Proficiency in SFDC and consistency in managing and updating SFDC

**Finance**
- Liaison with finance monthly to ensure customers do not have outstanding balances past account terms
- Make appropriate changes in ORBIT affecting billing triggers and revenue recognition

Ensure Orbit billing queue are monitored and cleared daily

Troubleshoot and provide problem resolution as needed

**Required Experience/Characteristics**
- High level of proficiency in MS Office Suite with advanced knowledge of MS Excel and PowerPoint
- Professional interpersonal, written and oral communication skills
- Technological resourcefulness and intuitiveness (e.g. conducting efficient research, independently mastering new technology and tools, etc.)
- Knowledgeable of marketing/sales messaging principles
- Critical thinking skills - Ability to problem solve independently and quickly

Time and Priority Management in a high pressure, deadline driven, virtual environment
- Ability to influence others without direct authority
- Reporting, data analytics or data management experience

**About LHH**

The world of work is ever-changing and unpredictable. Organizations are constantly fighting a battle to find and maintain their competitive advantage: their talent. To succeed, they can’t just rely on what works today, working tomo