Customer Service Manager

2 weeks ago


Singapore SMT MANAGEMENT PTE LTD Full time

Improving customer service experience, create engaged customers and facilitate organic growth. Taking ownership of customers issues and following problems through to resolution. Setting a clear mission and deploying strategies focused towards that mission.

**Responsibilities**:

- Improve customer service experience, create engaged customers and facilitate organic growth
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyse statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Control resources and utilise assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities



  • Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...


  • Singapore TOP ONE SERVICE PTE. LTD. Full time

    To ensure standards of service detailed in the service level agreement and within the schedules of the contractual terms and conditions are achieved, maintained and developed To contribute to the growth of services in order to meet client and commercial expectations whilst maintaining strict budgetary control in line with client and Sodexo...


  • Singapore TOP ONE SERVICE PTE. LTD. Full time

    JD: Have in-depth knowledge of assigned accounts, understand and see customers' problems and requirements and provide holistic solutions and a strong value proposition with all products and solutions to meet those requirements - Total and detailed account coverage of assigned accounts via white space analysis. - Building and funnelling of sales opportunities...


  • Singapore beBeeCase Manager Full time

    Job DescriptionWe are seeking a dedicated and compassionate professional to join our team as a Social Worker. This role is perfect for individuals who are passionate about making a positive impact in the lives of others.About the RoleDeliver case management and counselling services to clients, providing them with support and guidance during challenging...


  • Singapore ENG HUA AUTOMOTIVE SERVICE CENTER PTE. LTD. Full time

    1. Role Description: This position reports to the Director and interfaces with customer service staff and Operations Department. Eng Hua Automotive Service Center is committed to providing an employee-focused culture for employees to meet necessary performances and to grow and improve in their skills and experience. 2. Specific Responsibilities: -...


  • Singapore HONGTAI SERVICE PTE. LTD. Full time

    Roles & ResponsibilitiesJob Responsibilities:- Handle enquiries about our services through multiple platforms. - follow up closely to close the deal. - Create bookings, manage schedules and reminder cleaners for upcoming jobs - Follow up and send reminders on outstanding payments.- Manage and solve Customer's complaints and feedback promptly.- Support the...


  • Singapore HONGTAI SERVICE PTE. LTD. Full time

    Job Responsibilities: - Handle enquiries about our services through multiple platforms. - follow up closely to close the deal. - Create bookings, manage schedules and reminder cleaners for upcoming jobs - Follow up and send reminders on outstanding payments. - Manage and solve Customer's complaints and feedback promptly. - Support the operations in the...

  • Customer Service

    6 days ago


    Singapore WATCH REPAIR SERVICE CENTRE PTE. LTD. Full time

    Job Description / 职责描述: Serve as the first point of contact for walk-in customers requiring watch servicing and repair 作为客户进店的第一接待人,提供钟表维修与服务咨询 Explain service procedures, timelines, and basic technical information to customers 向客户讲解维修流程、预计时间及基础技术说明 ...


  • Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...


  • Singapore Marriott Customer Engagement Centre Full time

    COMPANY DESCRIPTION Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you? [Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore...