Operations Customer Service Assistant

2 days ago

Changi, Singapore UPS Full time

**ก่อนที่คุณจะสมัครงาน เลือกภาษาที่คุณต้องการจากตัวเลือกที่มีให้บนมุมด้านขวาของหน้านี้**

มองหาโอกาสใหม่ ๆ ในองค์กรที่ติดอันดับ Fortune Global 500 ที่คุณสามารถจินตนาการถึงนวัตกรรมที่เป็นไปได้ พร้อมกับการมีประสบการณ์ในวัฒนธรรมองค์กรที่ส่งเสริมการให้รางวัล และทำงานร่วมกับทีมที่มีความสามารถที่จะช่วยให้คุณได้พัฒนาในทุก ๆ วัน เรารู้ว่าการนำ UPS ไปสู่อนาคต ต้องมีกลุ่มคนที่มีทักษะและความหลงใหลที่แตกต่างแต่ผสมผสานกันอย่างลงตัว หากคุณมีคุณสมบัติและแรงขับในการเป็นผู้นำของตัวเองและ/หรือของทีม เรามีบทบาทที่พร้อมจะพัฒนาทักษะของคุณและพาคุณก้าวไปในระดับที่สูงขึ้น

**รายละเอียดของงาน**:
The Customer Service Representative is accountable for maintaining excellent service levels for our internal and external customers through accurate data entry, continuous process improvement and the prompt resolution of issues.

**Responsibilities**
- Manage communication with clients, carrier brokers and other offices/facilities for customer service and administration requirements;
- Process all documentation associated with the movement of our clients' inventory into and out of the facility according to client requirements, and in an accurate and timely manner;
- Receiving: ensure all documentation is verified and processed appropriately, in an accurate and efficient manner, while respecting all legal liability requirements;
- Order Processing: ensure all orders are processed in a timely manner and according to the clients' specific requirements;
- Shipping: ensure all bills of lading are correct and confirmed into the appropriate system(s);
- Adjustments: ensure inventory integrity by processing authorized inventory adjustments;
- Document, investigate and resolve all customer concerns in a timely fashion;
- Drive prompt and professional communication at all times for both internal and external customers;
- Document all shipping errors on the required documentation with accuracy and attention to detail;
- Maintain all Working Instructions, ensure compliance with ISO Quality Management procedures and are update as required;
- Assist with dispatch planning / control office;
- Coordinate details for client KPI daily for internal and external customers;
- Pursue continuous improvement initiatives to drive increased productivity and service levels;
- Other duties as assigned to you from time to time by the company.

**Qualifications**
- 3-4+ years industry experience in Contract Logistics / 3PL;
- 2-3+ years customer service experience required, additional administrative / data entry experience
- Excellent communication in English (verbal and written) and presentation skills;
- Strong organizational and time management skills required, including the proven ability to work in a fast-paced environment with time-sensitive deadlines;
- Strong problem solving skills; proven ability to work well both independently and as part of a team required;
- Proficient computer and keyboarding skills required(Microsoft Word and Excel);
- Knowledge of order entry systems and warehouse management systems is required

**ประเภทพนักงาน**:
กำหนดระยะเวลาชัดเจน (มีระยะเวลาแน่นอน)

UPS มุ่งมั่นที่จะทำให้ที่ทำงานเป็นที่ที่ปราศจากการเลือกปฏิบัติ การล่วงละเมิด และการตอบโต้

  • Operations Customer Service Assistant

    2 days ago

    Changi, Singapore UPS Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Customer Service Assistant

    7 days ago

    Changi, Singapore Merstar International (S) Pte Ltd Full time

    Job Scope: (Training provided) - Prepare quotation. - Compile Air freight / Sea freight costing. - Liaising with accounts for Air freight / Sea freight costing with supporting documents. - Liaising with customer or agents for the Air freight / Sea freight operation and customer service matters. - Complete documentation. - Full operations handling on Air &...

  • Customer Service Officer

    3 days ago

    Changi, Singapore NATIONAL SERVICE RESORT & COUNTRY CLUB Full time

    **The Job**: - Handle telephone/walk-in enquiries regarding bungalow bookings and reservations - Provide guests with information such as rules and regulations, essential numbers to call for assistance during their stay - Ensure seamless and smooth check in/out of guests/members - Collect payment for bungalow rentals and facilities usage - Compile and tally...

  • Customer Service Team Member

    1 week ago

    Changi, Singapore SELECT SERVICE PARTNER SINGAPORE PTE LTD Full time

    **Team Member (F&B)** **Full Time & Part Time available!** WE ARE EXPANDING OUR SSP FAMILY, COME JOIN US TODAY!! COME WORK WITH FRIENDS!! **Descriptions**: - Ensure daily operations run smoothly - Undertake day to day restaurant operational tasks which include cashiering & the taking of food & beverages orders - Greet and welcome restaurant diner in a...

  • Solutions Customer Service Assistant

    2 weeks ago

    Changi, Singapore Thales Full time

    Location: Singapore, Singapore Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and...

  • Full-time Customer Service Officer

    2 weeks ago

    Changi, Singapore National Service Resort & Country Club Full time

    **Employee Benefits**: - Annual and medical leave - Subsidies for medical - Privileged rates for usage of Club facilities - **Terms & conditions apply.** **Work Location: NSRCC Kranji (50 Neo Tiew Lane 3)** **11) FULL-TIME TECHNICIAN / SENIOR TECHNICIAN (NSRCC KRANJI)** **Responsibilities**: - Oversee the daily maintenance of the following items: -...

  • Customer Service Associate

    2 weeks ago

    Changi, Singapore DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. **About the position**: The Customer Service Associate is primarily responsible for the liaising with DSV’s customers and coordinating with the operation team, identifying...

  • Customer Service Assistant I/II

    1 week ago

    Changi, Singapore dnata Airport Services Full time $4,000 - $6,000 per year

    Customer Service Assistant ISummary The Customer Services Agent demonstrates professional behaviour when responding to passenger complaints and acts as a service ambassador for the organisation. He/She works in shifts to accommodate round-the-clock flight arrivals and departures. He/She is physically strong to assist passengers with lifting of their baggage....

  • Full-time Customer Service Officer

    7 days ago

    Changi, Singapore National Service Resort & Country Club Full time

    **Employee Benefits (for all permanent full-time positions only*)** - Annual and medical leave - Annual Wage Supplement (13th month bonus) - Variable bonus - Subsidies for medical, dental & holiday - Medical and group insurance coverage - Long Service Award - Birthday gift - Corporate rate for selected tourist attraction - Privileged rates for usage of Club...

  • Customer Service Associate

    1 week ago

    Changi, Singapore DSV Full time $104,000 - $130,878 per year

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.About the position:The Customer Service Specialist is primarily responsible for the liaising with DSV's customers and coordinating with the operation team, identifying...