Head of Product, Online Merchant Solutions

4 days ago

Singapore ECOMMERCE ENABLERS PTE. LTD. Full time

About this role

ShopBack is one of the world’s largest online affiliate publishers - every month, we power millions of online transactions through our systems to the thousands of merchant partners that we work with. Through the years, our merchant partners - who range from large enterprises and brands to smaller businesses - have grown their sales and customer bases by leveraging ShopBack’s model, and have done so with high ROI on their marketing spend.

We are looking for a Head of Product to scale these capabilities to new heights. You are responsible for designing and delivering a platform that unifies ShopBack’s proprietary merchant offerings under one roof. The platform seeks to allow its partners to harness deeper capabilities on top of the base cashback product, including but not limited to, dynamically priced offers, audience targeting, modularised campaign mechanics and branded assets. The target addressable market for the platform is broad - it ranges from the most sophisticated brand enterprises to the most aspiring brand entrepreneurs across our 10 Asia-Pacific markets.

You are to partner with commercial leaders from all our local markets and our regional team, including one of the co-founders who heads up the Online Affiliate Business Unit. Your work will empower frontline sales teams and account teams. You will build this product with dedicated engineering and design counterparts. You will hire and lead a team of product managers to achieve this.

Monetisation is the north star objective here. Your work will have a direct impact on the company’s revenue. Success is defined by having a high retention rate of our merchant partners and a steadily growing average revenue per active merchant metric.

Who we’re looking out for

You are someone who understands ecommerce and how online brands and retailers think about digital marketing, user growth and customer loyalty.

You are organized, structured, and meticulous. You are an expert in managing complex multi-threaded initiatives with a lean team. You do not shy away from rolling up your sleeves when solving problems. You communicate well and drive action and progress with high pace. You can balance user needs with business needs.

You can attract great talent to join you and follow you.

**Responsibilities**:
Work with frontline sales and account management teams and commercial leaders to set the commercial strategy for monetizing online merchant partners.

Develop the product roadmap that enables the commercial strategy to be realized.

Build the platform and its constituent products and ship them in a timely and accurate manner.

Drive initiatives that accelerate the adoption of ShopBack’s capabilities at a far greater rate than the baseline today (primarily driven by high-touch business development efforts).

Continuously iterate the platform’s features and functionalities to optimize for merchant retention and average revenue per active merchant.

Hire a team of product managers to build, maintain and tailor the platform to our existing 10 markets and future ones.

Drive thought leadership to scale similar partner-facing technologies and solutions across the organization.

**Requirements**:
At least 10 years of product management experience at large fast-paced technology companies.

Demonstrates ability and willingness to be hands-on with engineering and design counterparts.

Experience steering large initiatives through complex multi-stakeholder setups.

Technical knowledge of affiliate marketing technology and other forms of digital advertising.

Worked on both B2C and B2B products.

Strong communicator with the ability to translate technical jargon into clear business benefit.

Comfortable working with diverse teams across multiple locations.

Experienced people manager and team leader.

Bonus if you possess educational and/or practical experience in software engineering, computer science, or information technology.

  • Product Manager

    4 days ago

    Singapore BINARY TECHNOLOGY DEVELOPMENT PTE. LTD. Full time

    **Responsibilities**: - Lead product solution discovery with larger enterprise level merchants - Create innovative, customer driven Solution Proposals and Solution Designs utilizing our suite of API products for payment with credit card, bank transfer, etc - Identify any product/functionality gaps required to deliver a solution and collaborate with internal...

  • Head of Merchant Solutions

    3 days ago

    Singapore NEURONCREDIT PTE. LTD. Full time

    **Job Description**: - Develop and execute the merchant solution strategy for APAC. - Management of merchant projects with key internal stakeholders. - Development of new solutions and implement initiative targeting new segments. - Expand the networks and resources of merchant solutions to potential and existing partners. - Ensure deep relationships with...

  • Merchant Acquisitions Manager

    1 week ago

    Singapore KPAY MERCHANT SERVICE (SINGAPORE) PTE. LTD. Full time

    KPay Merchant Service (Singapore) Pte. Ltd. is a trusted fintech partner for businesses of all sizes in the region.We offer a comprehensive suite of technology solutions for financial management, business operations, and digital transformation, serving over 45,000 merchants across Hong Kong, Singapore, and Japan.As a Sales Executive, you will play a critical...

  • Head of Merchant Sales and Acquiring, Singapore

    6 days ago

    Singapore Visa Full time

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...

  • Merchant Success Executive

    19 hours ago

    Singapore KPAY MERCHANT SERVICE (SINGAPORE) PTE. LTD. Full time

    **Key Responsibilities**: - Merchant Success: _ - Build trusted relationships with our Business Development Executives. - Actively monitor the implementation of our solution in our merchants’ business. - Contribute ideas and insights to improve merchant engagement and growth. - Be the voice of our merchants by providing valuable feedback received on our...

  • Svp, Head of Merchant Sales

    2 weeks ago

    Singapore Visa Full time

    Company Description Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...

  • Senior Director

    19 hours ago

    Singapore Visa Full time

    **Company Description** Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure...

  • Digital Payment Solutions Executive

    1 week ago

    Singapore KPAY MERCHANT SERVICE (SINGAPORE) PTE. LTD. Full time

    KPay is a leading fintech company that empowers businesses of all sizes with innovative technology solutions for financial management, business operations, and digital transformation.We serve over 45,000 merchants across Hong Kong, Singapore, and Japan, providing a one-stop platform for seamless and secure payment services.As a Sales Executive, you will be...

  • Head of Merchant Acquiring

    2 weeks ago

    Singapore DCS CARD CENTRE PTE. LTD. Full time

    **Key Responsibilities**: - **Strategic Leadership and Business Development**: Develop and execute a comprehensive strategy for the Merchant Acquiring division, covering offline POS acquiring, PayFac models, and cross-border acquiring. Identify market trends, customer needs, and competitive opportunities to drive growth in the merchant acquiring...

  • Product Solution Specialist, Apac

    2 weeks ago

    Singapore PayU Full time

    **About PayU** PayU, a leading payment and Fintech company in 50+ high-growth markets throughout Asia, Central and Eastern Europe, Latin America, the Middle East and Africa, part of Prosus group, one of the largest technology investors in the world is redefining the way people buy and sell online for our 300.000+ merchants and millions of consumers. As a...

  • Merchant Solutions Expert

    10 hours ago

    Singapore ADYEN SINGAPORE PTE. LTD. Full time

    Role SummaryWe're seeking an experienced Technical Support Engineer to join our team in Singapore. As a key member of our support team, you'll be responsible for providing exceptional support to our merchants, ensuring they have a seamless experience with our platform.Key ResponsibilitiesProvide expert-level support to our merchants, addressing their...

  • Merchant Acquisition

    7 days ago

    Singapore Manpower Singapore Full time

    Merchant Acquisition (Sales/ B2B) | Contract | Up to $3K Be among the first 25 applicants. This range is provided by Manpower Singapore. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Role Description AMEX offers comprehensive payment options to offline and online merchants in Singapore and globally....

  • Head of Product

    2 weeks ago

    Singapore Oddle Full time

    **About Oddle** Oddle is committed to being the F&B brands’ trusted partner to digitalise, optimise and grow their business. Oddle started in 2014 as a white-label e-commerce platform and software that enabled restaurants to build their own store online with instant connectivity to local logistics partners. Today, Oddle has over 5,000 F&B brands onboarded...

  • Head of Sales

    20 hours ago

    Singapore Unilever Full time

    **JOB TITLE: HEAD OF SALES (OLEOCHEMICALS) - MERCHANT MARKET** **LOCATION: SINGAPORE** **MAIN BUSINESS CONTEXT**: Unilever Oleochemical Indonesia (UOI), located in North Sumatra (Indonesia), produces a wide range of oleochemical products including fatty acids, glycerin, soap noodles and downstream surfactants. Since starting operations in 2015, the company...

  • Merchant Onboarding Specialist

    3 days ago

    Singapore IBAY SYSTEMS PTE. LTD. Full time

    The product is QR table ordering solution with AI analytics.This vertical solution allows restaurants to increase sales automatically & optimize their operations & automate menu engineering, upsell, cross-sell, analytics. **Responsibilities**: Responsible for new merchants sign up and enhance relationships with existing merchants. Responsible for...

  • Merchant Success Associate

    6 days ago

    Central Singapore Emprego SG Full time

    **Location** - Singapore, Central Singapore**Job Type** - Permanent**Salary** - $3,000 - $5,000 Per Month**Date Posted** - 1 hour agoAdditional Details **Job ID** - 97124**Job Views** - 1Roles & Responsibilities **About SHOPLINE**: **SHOPLINE is Asia’s largest smart commerce platform. With our customers in mind, we strive to deliverscalable commerce...

  • Merchants Operations Manager

    1 week ago

    Singapore Kudo Full time

    **Life at Grab** At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast Asia. **Get to know our...

  • Merchants Operations Manager

    1 week ago

    Singapore Grab Full time

    **Job Description**: **Life at Grab** At Grab, every Grabber is guided by The Grab Way, which spells out our mission, how we believe we can achieve it, and our operating principles - the 4Hs: Heart, Hunger, Honour and Humility. These principles guide and help us make decisions as we work to create economic empowerment for the people of Southeast...

  • Senior Product Marketing Executive

    1 week ago

    Singapore KPAY MERCHANT SERVICE (SINGAPORE) PTE. LTD. Full time

    **About KPay** KPay Merchant Service Limited (KPay) is a fintech company committed to unleashing the growth potential of businesses of all sizes, with simple and smart technology. Serving over 37,000 merchants in Hong Kong, Singapore and Japan, KPay aspires to be the business platform of choice for merchants across the Asia Pacific. The comprehensive...

  • Merchant Success Strategist

    4 days ago

    Singapore PayPal Full time

    Job DescriptionThe LE Account Manager is a key driver of merchant success, responsible for managing relationships, overseeing account strategy, and identifying opportunities for growth.This role ensures seamless onboarding, product adoption, and ongoing support while advocating for merchant needs and aligning them with PayPal's strategic goals.Your...