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Product Technical Specialist

3 weeks ago

Singapore GETZ GROUP PTE. LTD. Full time

As a Product Technical Specialist, you will play a pivotal role in assisting our F&B merchants with the digitalisation and deployment of their services. Your responsibilities will include supporting the configuration and deployment of hardware and software solutions within Singapore's dynamic F&B industry.

Working closely with our customer engagement team, you will oversee the procurement and deployment of hardware for our F&B merchants, ensuring a seamless and efficient digital deployment process. Your role will involve not only technical configuration and support but also maintaining strong, ongoing relationships with our customers to ensure their continued success and satisfaction.

Unlike typical customer support roles, you will not be required to handle daily support calls, which are managed by our dedicated customer service team (Level 1 support). Instead, your focus will be on Level 2 issues, collaborating with the customer engagement team to resolve more complex technical challenges. Your responsibilities will include the installation, configuration, and maintenance of client hardware and software, both remote and onsite, during weekday working hours.

To ensure your success in this role, you will participate in training sessions designed to equip you with the knowledge and skills necessary to excel. We are committed to providing continuous support and guidance, helping you refine your expertise and grow within the company. As you gain experience, opportunities for advancement into leadership positions and potential travel opportunities as we expand beyond Singapore's borders will become available.

KEY RESPONSIBILITIES
- Set up IT related hardware and software to ensure functionality
- Gather required setup information from the team to perform procurement and setup of basic equipment such as iPads, Printers, Routers, Physical and Digital Displays.
- Provide remote or on-site installation of required standard hardware for F&B merchants
- Respond to incidents and service requests from customer engagement team
- Analyse and provide possible solutions to solve users inquires from CS team that arises on day to day operations
- Provide site support or remote support for troubleshooting and maintenance of hardware and software

EXPERIENCE AND REQUIREMENTS:

- Class 3 Driving License to operate company vehicle
- Relevant in an IT Service Desk environment will be an advantage
- Some experience in F&B experience will be an advantage
- Good understanding of network router, printer hardware configuration
- Analytical, resourceful with troubleshooting and strong problem-solving skills
- Ability to multitask, effective in managing priorities
- Reliable and good team player who can work independently
- Motivated with good interpersonal and communication skills to interact at all levels
- Must be flexible to work on schedules when required
- Willing to learn and adapt to the fast changing IT environment

JOB HIGHLIGHTS:

- Competitive basic salary commensurate with relevant experience
- AWS bonus and annual remuneration progression
- Communication and transportation allowance provided