Customer Service Officer

1 week ago


Singapore CONCEPT SHARED SERVICES PTE. LTD. Full time

**Duties & Responsibilities**:
Responsible for contacting and message reminders to customers on their reservation

Responsible for cashier duties and accounts for transactions

Attend to telephone enquires

follow up on guests’ request / enquiries on F&B reservations and promotions

Promotes F&B promotions to guests

Responsible for welcoming of guests in a courteous and prompt manner and lead them to a prepared table in accordance with outlets seating procedures.

Be familiar with menu, promotions, and service procedures.

Provide full assistance to guests concerning general queries at the restaurant.

To be responsible to ensure that the outlet is fully booked

Work with the restaurant manager on promotions in ensuring that outlet is fully booked

**Requirements**:
Pleasant voice, clear and good telephone etiquette

Customer oriented

Able to multi-task

Able to work in a fast-paced environment

Experience in servicing customers in F&B setting

Willingness to undertake shift rotation

Able to work on weekends and public holidays



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