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**Group Overview**
The TP ICAP Group is a world leading provider of market infrastructure.
Our purpose is to provide clients with access to global financial and commodities markets, improving price discovery, liquidity, and distribution of data, through responsible and innovative solutions.
Through our people and technology, we connect clients to superior liquidity and data solutions.
The Group is home to a stable of premium brands. Collectively, TP ICAP is the largest interdealer broker in the world by revenue, the number one Energy & Commodities broker in the world, the world’s leading provider of OTC data, and an award winning all-to-all trading platform.
Founded in London in 1866, the Group operates from more than 60 offices in 27 countries. We are 5,200 people strong. We work as one to achieve our vision of being the world’s most trusted, innovative, liquidity and data solutions specialist.
**Parameta Solutions**
Parameta Solutions is the Data & Analytics division of TP ICAP Group. The business provides clients with unbiased OTC content and proprietary data, in-depth insights across price discovery, risk management, benchmark and indices, and pre and post-trade analytics. Its post-trade solutions offering helps market participants control their counterparty and regulatory risks through a growing range of tools that manage balance-sheet exposure, as well as compression and optimisation services. The Data & Analytics division includes the following brands: Tullett Prebon Information, PVM Data Services, ICAP Information and Burton-Taylor Consulting.
**Role Overview**
**Role Responsibilities**
- Managing user training and documentation of sales processes and Salesforce Usage
- Ownership of the communication of any platform changes to end users as well as technical documentation to track changes to the Salesforce platform
- User access management and monitoring user adoption, communicating with end users about Salesforce usage
- Taking the lead in improving data quality in Salesforce platform and gathering feedback or requirements from users and stakeholders for system upgrades or user experience improvement
- Partnering with the wider Salesforce Operations Team and any third parties to implement system upgrades or resolve support tickets for end users
- Assisting Sales teams with the CPQ process within Salesforce, including but not limited to new contracts and amendments/renewals
- Managing the issuance of financial and tax documentation to clients to expedite the payment of invoices liaising with various finance stakeholders
- Liaising between sales reps and finance for aged debt issues, invoice queries and helping to manage the annual CPI increase process
- Ensuring communication with finance, billing and operations to manage the termination and removal of associated services
- Working with the regional heads of sales and individual sales reps to refine or customize salesforce usage dashboards
- Communicate and liaise with other sales administrators on global and regional sales initiatives, campaigns and other business related activities
**Experience / Competences**
Essential
- Certified Salesforce Administrator credentials
- Experience working in and around a Global Sales Team
Desired
- Certified Advanced Administrator Credentials
- Certified CPQ Specialist Certification
- Certified Business Analyst
- Client focused, personable and engaging
- Innovative, seeks opportunities for improvements
- Excellent communication and interpersonal skills, with the ability to identify and provide comprehensive solutions for varying stakeholder needs
- Ability to problem solve, adapt, and grow with the sales organization
- Works ethically and shows respect for professional and company values
- Curious about selling and sales methodology preferable but not essential
