Current jobs related to Guest Services Officer - Singapore - AGAPE PLUS PTE. LTD.

  • Guest Service Officer

    2 weeks ago

    Singapore NSK HOTEL PTE. LTD. Full time

    Roles & ResponsibilitiesThe Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge.Primary Responsibilities:Greet and welcome guests Assist guest with their luggage To ensure job assigned through HOTSOS is followed up timely Rooming the guests Assist the guest...

  • Guest Service Officer

    2 hours ago

    Singapore BEVERLY HOTEL PTE. LTD. Full time

    **Job Highlights**: - Positive Working Environment - Fixed Allowances - AWS + Quarterly Performance Incentive Bonus - Career Growth **Guest Service Officer Job Description**: A Guest Service Officer is a professional responsible for providing efficient and courteous guest service. Serving as the initial point of contact, they play a vital role in creating...

  • Guest Service Officer

    2 weeks ago

    Singapore BEVERLY HOTEL PTE. LTD. Full time

    Roles & ResponsibilitiesJob Highlights· Positive Working Environment· Fixed Allowances· AWS + Quarterly Performance Incentive Bonus. Career GrowthGuest Service Officer Job Description:A Guest Service Officer is a professional responsible for providing efficient and courteous guest service. Serving as the initial point of contact, they play a vital role in...

  • Guest Services Officer

    1 week ago

    Singapore BEVERLY HOTEL PTE. LTD. Full time

    **Job Description 1) Provide quality customer service; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in & check-out during their stay. 2) Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations 3) Proactively assist...

  • Guest Services Officer

    4 days ago

    Singapore BEVERLY HOTEL PTE. LTD. Full time

    1) Provide quality customer service; greet visitors and guests in a friendly and engaging manner ensuring a smooth and timely check-in & check-out during their stay. 2) Thorough understanding of all hotel room categories, room rates and other general product knowledge necessary to perform Front Office operations 3) Proactively assist guests in an...

  • Guest Services Officer

    1 week ago

    Singapore PAN PACIFIC SERVICED SUITES ORCHARD Full time

    **Position summary statement**: The Guest Services Ambassador is responsible for the overall care, hospitality and service given to our residents throughout their stay. He/she shall provide a very personal, detailed, seamless service to guests. The Guest Services Ambassador takes gentle care of all their guests from arrival until post-departure without...

  • Guest Services Officer

    4 days ago

    Singapore 8 ON CLAYMORE Full time

    **Job Highlights**: - Meal allowance provided - Attractive packages - Bonus & AWS provided **Job Description - Responsible for greeting every guest upon arrival - Prepare documents and keys required for registration - Register arriving guests and assign rooms - Process guests' departures, calculate charges and receive payments - Make, confirm, cancel and...

  • Guest Services Officer

    2 days ago

    Singapore COMMEASURE PTE. LTD. Full time

    Reddoorz is southeast Asia's largest and fastest growing, technology-driven hotel management & booking platform. With over 2000 properties across Southeast Asia, our vision is to enable people to travel more and provide an affordable, reliable stay in all major cities and destinations. Customers who book RedDoorz can expect to enjoy a great experience...

  • Guest Services Officer

    1 day ago

    Singapore Andaz Singapore Full time

    Summary Come join us to express your Andaz as **Guest Services Officer - Telephone Operator**(conventionally known as Call Centre) if the following describes you. You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new...

  • Guest Services Officer

    2 weeks ago

    Singapore 8 ON CLAYMORE Full time

    Roles & ResponsibilitiesJob HighlightsMeal allowance provided Attractive packages Bonus & AWS provided 5 days Shift WorkJob Description- Responsible for greeting every guest upon arrival- Prepare documents and keys required for registration- Register arriving guests and assign rooms- Process guests' departures, calculate charges and receive payments-...

  • Guest Service Officer

    4 days ago

    Singapore HOTEL CHANCELLOR @ ORCHARD PTE. LTD. Full time

    We are looking for a full time Guest Service Officer to join our Hotel. - Performing Check-in or Check-out for hotel guests. - Register guests collecting necessary information (e.g. contact details and exact dates of their stay). - Handling of cash transactions. - Performing credit card transactions. - Performs any other job tasks assigned by...

  • Guest Service Officer

    2 weeks ago

    Singapore E-PLOYMENT CONSULTANCY Full time

    Roles & ResponsibilitiesPerform guests check in or check out according to hotel procedures and service standards. Handles guests' inquiries or complaints promptly while ensuring guest satisfaction. Perform cashiering and updating of guest records. Handles all incoming calls for guests or internal departments. Performs other related tasks.Job...

  • Guest Service Officer

    2 weeks ago

    Singapore GRAND MERCURE ROXY HOTEL Full time

    **Duties and Responsibilities** - Attend to all guests’ check-in by confirming reservations, assigning room, issuing and activating room key. - Attend to guests’ check-outs including resolving any late and disputed charges. - Process all payment types such as room charges, cash, checks, debit, or credit. - Assist guests with directions and information...

  • Team Leader Guest Services Officer

    2 days ago

    Singapore ANDAZ SINGAPORE Full time

    Come join us to express your Andaz as **Team Leader Guest Services Officer - Guest Services Centre **(conventionally known as Call Centre) if the following describes you. You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new...

  • Guest Services Officer

    1 week ago

    Singapore WORLDWIDE HOTELS MANAGEMENT (H) PTE. LTD. Full time

    **Job Description & Requirements**: - Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for check-in. - Assist in the loading and unloading of guests’ luggage (upon guests’ arrival & departure), count the number of pieces of luggage to ensure that no luggage goes...

  • Guest Services Officer

    1 week ago

    Singapore Hotel Traveltine Full time

    1. PRIMARY OBJECTIVES 1.1 To perform check in and check out guests according to hotel procedures and ensure all guests’ accounts are correct and settled upon check out. 1.2 To attend to all guests’ enquiries and complaints and to ensure guests’ satisfaction. 1.3 To be smart and tidy in personal appearance. 1.4 To greet and welcome all guests’...

  • Guest Service Officer

    6 days ago

    Singapore HOLIDAY INN SINGAPORE ATRIUM Full time

    **Main Responsbilities**: Reporting to the Duty Manager, the Front Desk Officer is responsible for the overall care and service for guests throughout their stay. - Greets, meets and assist guests at all times in a friendly and helpful manner upon arrival - Registers and rooms all arrivals according to established procedures - Performs check in, check out and...

  • Guest Service Officer

    2 weeks ago

    Singapore GRAND MERCURE ROXY HOTEL Full time

    Roles & ResponsibilitiesDuties and Responsibilities· Attend to all guests' check-in by confirming reservations, assigning room, issuing and activating room key.· Attend to guests' check-outs including resolving any late and disputed charges.· Process all payment types such as room charges, cash, checks, debit, or credit.· Assist guests with directions...

  • Guest Services Officer

    1 week ago

    Singapore Serviced Apartments Association Full time

    Winsland Serviced Suites by Lanson Place Front Desk **Guest Services Officer**: **Responsibilities**: - Be familiar with the established policies and procedures of the Serviced Residences - Ensure smooth running of day-to-day operations - Handle check-in and check-out - Process guest folios and payment collections - Develop and maintain good rapport with...

  • Guest Services Officer

    1 week ago

    Singapore Serviced Apartments Association Full time

    Lanson Place Winsland, Singapore FRONT DESK Tel: 68330702 GUEST SERVICES OFFICER **Responsibilities**: - Be familiar with the established policies and procedures of the Serviced Residences - Ensure smooth running of day-to-day operations - Handle check-in and check-out - Process guest folios and payment collections - Develop and maintain good rapport...

Guest Services Officer

3 weeks ago

Singapore AGAPE PLUS PTE. LTD. Full time

**Customer Service**
- Provides the appropriate level of professional, courteous and caring service to other associates(internal customers) and other visitors to the division.
- Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow up.
- Maintains positive guest and colleague interactions with good working relationships.
- Ensures Rooms Division meets the Hotel’s targets in the areas of various Customer Service Audit/Survey.

**Operational**
- Responsible for facilitating efficient communications for both guests and associates both within the hotel and for external communications.
- Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
- Connects local and international calls quickly, courteously and accurately.
- Handles wake-up calls as requested with accuracy, whether they are automatic programmed or personal wake-up calls.
- Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.
- Contributes and maintains businesslike working environment ensuring mínimal background noise and conversation which could be transmitted through sensitive headsets.
- Provides quality service to guests, associates, and incoming calls and a wide range of information pertaining to the hotel and activities in and around the island.
- Reports and logs various problems which occur during the shift and passes all relevant information to relieving operator on commencement of duty.
- Accepts and relays messages for guests and hotel personnel.
- Projects the image of being courteous, providing friendly service at all times.
- Answers and connects all incoming calls from both in and out of house.
- Coordinates with Concierge and Front Desk with pending messages, faxes, etc.
- Be fully conversant in all aspects of Food and Beverage outlets in order for all guests’ queries to be handled efficiently and courteously.
- Provides general information to guests when necessary.
- Takes accurate messages, morning call requests, reservations and orders for/from guests.
- Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the correct department at all times.
- Reports to supervisor and Duty Manager on any guest complaints.
- Updates the white board.
- Reads the logbook, and communicates with colleagues and supervisor.
- Transfers outside calls to either guests, or hotel services/facilities.
- Conducts daily briefing in the absence of AM/Supervisors