
Guest Services Officer
17 hours ago
**Customer Service**
- Provides the appropriate level of professional, courteous and caring service to other associates(internal customers) and other visitors to the division.
- Handles guest and associate enquiries in a courteous and efficient manner, reporting complaints or problems if no immediate solution can be found, whilst providing a prompt follow up.
- Maintains positive guest and colleague interactions with good working relationships.
- Ensures Rooms Division meets the Hotel’s targets in the areas of various Customer Service Audit/Survey.
**Operational**
- Responsible for facilitating efficient communications for both guests and associates both within the hotel and for external communications.
- Confidently operates switchboard consoles, paging system, and associated computer equipment in accordance with departmental procedures.
- Connects local and international calls quickly, courteously and accurately.
- Handles wake-up calls as requested with accuracy, whether they are automatic programmed or personal wake-up calls.
- Acts proficiently in all aspects of emergency procedures. Remains calm, alert, and efficient in the event of a major incident or problem at the hotel and maintains professional discretion.
- Contributes and maintains businesslike working environment ensuring mínimal background noise and conversation which could be transmitted through sensitive headsets.
- Provides quality service to guests, associates, and incoming calls and a wide range of information pertaining to the hotel and activities in and around the island.
- Reports and logs various problems which occur during the shift and passes all relevant information to relieving operator on commencement of duty.
- Accepts and relays messages for guests and hotel personnel.
- Projects the image of being courteous, providing friendly service at all times.
- Answers and connects all incoming calls from both in and out of house.
- Coordinates with Concierge and Front Desk with pending messages, faxes, etc.
- Be fully conversant in all aspects of Food and Beverage outlets in order for all guests’ queries to be handled efficiently and courteously.
- Provides general information to guests when necessary.
- Takes accurate messages, morning call requests, reservations and orders for/from guests.
- Ensures that all reservations, orders, requests, etc. are accurately and quickly relayed to the correct department at all times.
- Reports to supervisor and Duty Manager on any guest complaints.
- Updates the white board.
- Reads the logbook, and communicates with colleagues and supervisor.
- Transfers outside calls to either guests, or hotel services/facilities.
- Conducts daily briefing in the absence of AM/Supervisors
-
Guest Services Officer
1 week ago
Singapore Andaz Singapore Full timeSummary Come join us to express your Andaz as **Guest Services Officer - Guest Services Centre **(conventionally known as Call Centre) if the following describes you. You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new...
-
Guest Services Officer
1 week ago
Singapore SHANGRI-LA HOTEL LIMITED Full timeRoles & ResponsibilitiesAt Shangri-La Singapore we are a heart-warming family. We share something powerful – our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations. It lies in our core values that guide us to treat each and everyone with honour, as kin, as family. We strive to be the preferred...
-
Guest Service Officer
1 week ago
Singapore EL DEVELOPMENT (VENTURES) PTE. LTD. Full time**Summary** Guest Services Officer focuses on customer service and foster relationships with other departments to ensure that guests’ needs are met. He/She is responsive to activities that take place at the Front Office area and is a point of contact for guest upon their arrival until their departure from the hotel. **Responsibilities**: - Be part of...
-
Guest Service Officer
2 weeks ago
Singapore BEVERLY HOTEL PTE. LTD. Full time**Job Highlights**: - Positive Working Environment - Fixed Allowances - AWS + Quarterly Performance Incentive Bonus - Career Growth **Guest Service Officer Job Description**: A Guest Service Officer is a professional responsible for providing efficient and courteous guest service. Serving as the initial point of contact, they play a vital role in creating...
-
Guest Services Officer
7 days ago
Singapore Andaz Singapore Full timeSummary Join us at Andaz Singapore, the first Andaz hotel in South East Asia! Andaz meaning “personal style” in Hindi, is infused with character and weaves itself into the fabric of its locale. Andaz Singapore, strategically located in the city's Ophir-Rochor district, sets to offer the rich cultural experiences embedded in the neighborhood,...
-
Guest Services Officer
2 weeks ago
Singapore COMMEASURE PTE. LTD. Full timeReddoorz is southeast Asia's largest and fastest growing, technology-driven hotel management & booking platform. With over 2000 properties across Southeast Asia, our vision is to enable people to travel more and provide an affordable, reliable stay in all major cities and destinations. Customers who book RedDoorz can expect to enjoy a great experience...
-
Guest Service Officer
2 weeks ago
Singapore NSK HOTEL PTE. LTD. Full timeRoles & Responsibilities The Guest Service Officer orientate and give assistance to guests, as well as providing necessary information. S/he reports directly to the Chef Concierge. Primary Responsibilities: Welcoming guests upon their arrival at the hotel and assist them in handling their luggage and directing them to the front office reception for...
-
Guest Services Officer
1 week ago
Singapore 8 ON CLAYMORE Full time**Job Highlights**: - Meal allowance provided - Attractive packages - Bonus & AWS provided - 5 days Shift Work **Job Description - Responsible for greeting every guest upon arrival - Prepare documents and keys required for registration - Register arriving guests and assign rooms - Process guests' departures, calculate charges and receive payments - Make,...
-
Guest Services Officer
5 days ago
Singapore 8 ON CLAYMORE Full time**Job Highlights**: - Meal allowance provided - Attractive packages - Bonus & AWS provided - 5 days Shift Work - Responsible for greeting every guest upon arrival - Prepare documents and keys required for registration - Register arriving guests and assign rooms - Process guests' departures, calculate charges and receive payments - Make, confirm, cancel and...
-
Guest Services Officer
2 weeks ago
Singapore Andaz Singapore Full timeSummary Come join us to express your Andaz as **Guest Services Officer - Telephone Operator**(conventionally known as Call Centre) if the following describes you. You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new...