Voice Infrastructure Engineer

2 weeks ago

Singapore NTT SINGAPORE PTE. LTD. Full time

RESPONSIBILITIES
- Manage post implementation support issues (fault call tickets)
- Participate in regular operations review meetings, including operational issues, tickets review etc.
- Conduct internal training as part of knowledge sharing.
- Provide Level 1/2 operations support for Voice and network infrastructure.
- Perform changes to the network in-line with the organization’s Change Management processes.
- Ensure compliance to policies, processes, and standards, both internal and clients’ organization

**REQUIREMENTS**:

- In-depth knowledge of Cisco Voice and Cisco Telepresence technologies and H323, SIP, MGCP, Q931 signalling protocols.
- Strong Knowledge of voice recording (NICE/ Verint), Contact Center, network routing &switching technologies, and protocols.
- Willing to work in extended hours and on duty.
- Analytical and possess good troubleshooting skills.
- Willing to work hard and eager to learn about new technologies.
- Polite and able to communicate well to the clients, client oriented.
- Hands on experience in the following products will be highly advantageous:

- _Cisco routing/switching products (mandatory) _
- _Cisco CUCM, CUC, CUCS, UCCX (mandatory) _
- _Cisco Contact Center Enterprise _
- _Genesys Contact Center _
- _Cisco Remote Expert _
- _Cisco gateway and gatekeeper _
- _Cisco Unified Border Element _
- _Cisco Telepresence _
- _Cisco UCS _
- _Cisco PCCE_

  • Voice Engineer

    2 weeks ago

    Singapore Flintex Consulting Pte Ltd Full time

    **Experience in UC or PBX setup, Linux knowledge preferred** - Setup, Programming and Support Voice Communication systems ( Alcatel -Lucent/Sangoma) including Local Area Networks (LANs) & Wide Area Networks (WANs) - Designing and implementing Voice network solutions and/or improving the efficiency of current Voice networks. - Provides technical support on...

  • Voice & Network Operation, Engineer Voice & Network

    1 week ago

    Singapore AIA SINGAPORE PRIVATE LIMITED Full time

    **Job Description Summary** Provides voice, network and infrastructure engineering support, including administration, operational, planning, design of network infrastructure and services. - Manage and provide technical support of Network and Voice Infrastructure and services covering Contact Center, Back-office Telephony - Capacity planning for managed...

  • Voice Network Engineer

    1 week ago

    Singapore Sciente International Full time

    We are looking for an experienced Voice Network Engineer for the Technology Infrastructure Team within the banking industry; Mandatory Skill-set - Degree in Information Technology or Computer Engineering; - At least 5 years relevant experience in networking industry providing Cisco IP Telephony version 11 & above, Contact Center, Voice logging solutions; -...

  • Voice Recording Engineer

    2 weeks ago

    Singapore Pontoon Asia Pacific Full time

    **Job Title: APAC Voice Recording Engineering, Chief Technology Organisation** **Your background** - We are currently hiring voice recording engineer managing the Trader and Enterprise Voice platforms. This role primarily focuses on voice recording systems (NICE). - Experience working in some manner within at least one of the following portfolios. - NICE...

  • Engineer (Voice Communications)

    7 days ago

    Singapore NXGEN COMMUNICATIONS PTE LTD Full time

    About the Company NXGEN is a leading service provider offering end-to-end integrated infocommunications IT solutions services. We lead digital transformations for clients by modernising their mainstream IT and deploying digital solutions at scale to drive growth and performance. At NXGEN, we put our customers first and help them navigate their digital...

  • AVP, Infrastructure Engineer

    1 day ago

    Singapore DBS Bank Full time

    Join to apply for the AVP, Infrastructure Engineer (Voice), Future Ready Technology, Group Technology role at DBS

  • Engineer (Voice Communications)

    1 week ago

    Singapore NXGEN COMMUNICATIONS PTE LTD Full time $90,000 - $120,000 per year

    ABOUT THE COMPANYNXGEN is a leading service provider offering end-to-end integrated infocommunications IT solutions services. We lead digital transformations for clients by modernising their mainstream IT and deploying digital solutions at scale to drive growth and performance.At NXGEN, we put our customers first and help them navigate their digital...

  • Engineer (Voice Communications) -

    4 weeks ago

    Singapore NXGEN COMMUNICATIONS PTE LTD Full time

    Roles & ResponsibilitiesABOUT THE COMPANYNXGEN is a leading service provider offering end-to-end integrated infocommunications IT solutions services. We lead digital transformations for clients by modernising their mainstream IT and deploying digital solutions at scale to drive growth and performance.At NXGEN, we put our customers first and help them...

  • Voice Recording Engineer

    2 weeks ago

    Singapore Maltem Asia-Pacific Full time

    Maltem Asia is seeking a Voice Recording Engineer for an i-Banking Client based in Singapore. Overview Maltem Asia is seeking a Voice Recording Engineer for an i-Banking Client based in Singapore. Responsibilities Responsible for the delivery of a range of Trader Voice and Voice Recording services into the Company. Primarily this involves operations,...

  • Manager, Voice Engineering

    1 week ago

    Singapore SINGAPORE TELECOMMUNICATIONS LIMITED Full time

    Singtel Networks, the most established telecommunications infrastructure provider in Singapore is transforming to enable the digital generation of tomorrow. We are introducing new capabilities in 5G, Cloud, Analytics, Digital Commerce, Software Engineering, Cyber Security to enhance our core competencies and deliver innovative and differentiated Mobile and...