Senior Customer Success Manager

2 weeks ago

Singapore MoEngage Inc Full time

**About MoEngage**

**MoEngage** is a young, fast-paced workplace that fosters a culture of innovation, ownership, freedom, and fun while building tech products of the future. Our teams are comprised of self-driven, passionate, smart individuals from top-tier institutes who are young achievers.

Sitting at a conflux of diverse technologies like Artificial Intelligence, Big Data, Web & Mobile platforms, MoEngage technology analyses billions of data points generated by customers and their devices, to predict customer behaviour and build marketing campaigns that proactively engage users.

In just seven years since inception, MoEngage is working with leading brands across e-commerce, entertainment, travel, publishing and banking domains among others. With a global presence spanning 35 countries, MoEngage has offices in San Francisco,Singapore,Vietnam, Berlin, Jakarta, and Bengaluru.

We have been recognized as **one of the 25 Highest Rated Private Cloud Computing Companies To Work For** in a list released by Battery Ventures, a global investment firm based on the employee feedback on Glassdoor where employees reported the highest levels of satisfaction at work during the first six months of the pandemic.

Our inclusion on this list highlights our ability to lead during a crisis and is a huge testimony to the people-driven culture we have.

Can you thrive and excel in a fast-paced ecosystem where innovation, speed and user centric product thinking are the norms? Do you enjoy discovering opportunities others do not even know exist and are geared to champion them? Are you driven by ownership and a chance to make an impact? If so, this opportunity may be for you
- Be the point of contact for Accounts and be responsible for the growth of the customer
- Advise clients on the most effective ways to use the MoEnagage Platform
- Be a Product Evangelist, consulting the top internet companies on their growth.

**Skills**
- 4-6 years of experience with clients or managed accounts, across Technical Account Management
- Understanding of the Mobile Ecosystem & App Marketing. Previous experience in Success or Support Engineer role for a Saas company is a plus.
- SaaS and B2B experience is must.
- Ability to understand customer requirements and see how MoEngage can add value in various way.
- Take ownership of the relationship post sales and grow the customer
- Champion the product and be an evangelist
- Empathy - Needed in any client facing role, also important for working with other teams.
- Strong written and verbal communication skills
- Awareness on Information Security concepts and Best Practices

**Perks**
- Work at Scale and challenge yourself
- Work with a smart team which grew up in the Mobile First world
- We handle more than a billion messages every day. Rest assured, you will be surrounded by really smart and passionate people as we scale much more to build a world class technology team.

**Why Join Us**

At MoEngage, we are passionate about our team and technology - see below to know more about us and technology.

  • Senior Manager, Customer Success

    2 weeks ago

    Singapore Salesforce Full time

    Senior Manager, Customer Success (People Leader)Join to apply for the Senior Manager, Customer Success (People Leader)role at Salesforce Senior Manager, Customer Success (People Leader)Join to apply for the Senior Manager, Customer Success (People Leader)role at Salesforce Get AI-powered advice on this job and more exclusive features. To get the best...

  • Senior Customer Success Manager

    3 days ago

    Singapore DocuSign Full time

    **Senior Customer Success Manager** Customer Success | Singapore **Our agreement with employees** DocuSign is committed to building trust and making the world more agree-able for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what's right, every day. At DocuSign,...

  • Senior Customer Success Manager

    3 days ago

    Singapore WeAreAspire Full time

    Overview Position: Senior Customer Success Manager Location: Hybrid | 3 Days in Office We are working with a growing demand gen agency, who are making waves in the B2B space. Headquartered in Sydney, they are scaling fast, to help enterprise marketers move faster, scale smarter, and generate real pipeline through data-driven strategy and execution. What...

  • Senior Customer Success Manager

    4 days ago

    Singapore WeAreAspire Full time

    Overview Position: Senior Customer Success Manager Location: Hybrid | 3 Days in Office We are working with a growing demand gen agency, who are making waves in the B2B space. Headquartered in Sydney, they are scaling fast, to help enterprise marketers move faster, scale smarter, and generate real pipeline through data-driven strategy and execution. What...

  • Senior Customer Success Manager

    2 weeks ago

    Singapore beBeeCustomerSuccess Full time

    Job Title: Senior Customer Success ManagerRubick is seeking a seasoned customer success leader to drive the growth and retention of our client base. This high-impact role requires a strategic thinker with excellent leadership skills, a proven track record in scaling customer success teams, and a passion for delivering exceptional customer experiences.Key...

  • Senior Customer Success Manager

    2 weeks ago

    Singapore Oracle Full time

    Senior Customer Success Manager -220002LQ **Applicants are required to read, write, and speak the following languages**: English **Preferred Qualifications** Our CSMs develop long-term partnerships with their designated customers to ensure they become and remain successful through realizing the full value of their investment in Oracle Cloud and to ensure...

  • Senior Manager, Customer Success

    2 weeks ago

    Singapore Trellix Full time $90,000 - $120,000 per year

    **_Role Overview:_** Trellix is seeking to hire a Senior Manager, Customer Success - APAC. **Company Overview**: Trellix combines the best of two predecessors. We offer a fresh approach to ensure all remediation. This transformation embraces the incredible portfolio and talent of McAfee Enterprise and FireEye and sets us on the path to re-define the...

  • Senior Customer Success Manager

    3 days ago

    Singapore Amplitude Full time

    Amplitude is a leading digital analytics platform that helps companies unlock the power of their products. Almost 2,000 customers, including Atlassian, Jersey Mike's, NBCUniversal, Shopify, and Under Armour, rely on Amplitude to gain self-service visibility into the entire customer journey. Amplitude guides companies every step of the way as they capture...

  • Senior Customer Success Manager

    2 weeks ago

    Singapore UNIVERS PTE. LTD. Full time

    Univers provides the world’s most comprehensive decarbonization system. We help companies and countries optimize energy systems and reduce carbon emissions with accurate, reliable, and actionable decarbonization data. Our EnOS (Energy and Environment Operating System) platform connects on-the-ground operational technology and in-the-cloud intelligence to...

  • Senior Manager, Customer Success

    6 days ago

    Singapore PROS Full time

    Overview PROS, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure and sell their products and services in an omnichannel environment with speed, precision and consistency. Our customers, who are leaders in their markets, benefit from decades...