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IT Support Engineer

3 weeks ago

Macpherson Road, Singapore Chubb Fire & Security Full time

**_It's fun to work in a company where people truly BELIEVE in what they're doing _**

**KEY RESPONSIBILITIES**:Â **Â
- Provide onsite and remote e nd user, network, server support for Chubb Singapore office and site locations. Â
- Tracking & documenting support activities using ticketing system. Â
- Proactively troubleshoot issues and resolve them in a timely manner. Â
- Manage assets within the organization and perform tech refresh at stipulated periods. Â
- Provide end user and technical support for Windows and mobile OS (iOS, Android), File and Print, Office365 services ( Office suite, Outlook, SharePoint, OneDrive, Teams etc.). Â
- Participate in IT projects, provide system related advice and recommendation. Â
- Provide user training where necessary. Â
- Liaise with IT in HQ with regards to projects or IT issues. Â
- Work with vendors to setup new systems or resolve issues experienced by business users in a timely manner. Â
- Other ad-hoc duties assigned by manager. Â

 Â

**DESIRED SKILLS & EXPERIENCES**:Â **Â
- Diploma / Degree in Computer Science/Information Technology or equivalent. Â
- At least 3 years experience in EUC support. Â
- Fundamental knowledge of network and server administration. i.e. LAN & WAN, firewall, load balancers, VLAN, Azure, physical server setup. Â
- Basic understanding of enterprise routers, switches, firewalls, especially Cisco. Â
- S ound analytical and problem solving skills with regards to end user, network and server issues. Â
- Possess an aptitude for acquiring new skills and knowledge. Â
- Ability to prioritise tasks and work on multiple assignments. Â
- Strong written and verbal communication skills and meticulous attention to detail. Â
- Experience with working and managing IT support vendors. Â
- Possess an understanding of the following: Â
- Windows 10, iOS and Android OS Â
- Office 365, including Outlook, Teams, SharePoint Online, OneDrive. Â

**Additional Information
**About Us, Our Culture & What We Can Offer You**

Established over 200 years ago, Chubb Fire & Security are a global business driven by keeping people and the world safe. Â We provide essential systems, equipment and services, from digital CCTV surveillance and intruder alarms, to fire detection and suppression systems. Offering a full range of innovative products and services to a broad range of customers, from local independent business, to many of the FTSE 100 companies

We believe we offer a unique working culture, where you are as important to us as our customers, and we want you to feel that everyday. We are proud to offer extensive training to all of our new Advisors, fully supporting, and enabling you to thrive in your new role and beyond, with ongoing career development opportunities throughout your career journey with us.