Client Support Specialist

7 days ago

Singapore TECHNOLOGY SERVICES GROUP PTE. LTD. Full time

Are you seeking a challenging and fulfilling career in customer service and technical support? Do you possess exceptional communication skills and a genuine desire to assist others? If so, we have an exciting opportunity just for you

We are currently seeking two Support Specialists to join our dynamic team and deliver top-notch service to our clients through various channels. As a Support Specialist, your responsibilities will include:

- Responding to Telegram enquiries and chatbot queries promptly and efficiently.
- Handling incoming calls and proactively following up with clients over the telephone.
- Resolving issues and providing timely and professional solutions.
- Escalating complex cases to the appropriate teams or departments.
- Maintaining accurate records and documentation of customer interactions.

To thrive in this role, you should possess the following qualifications:

- Confident, Proficiency and fluency in both written and spoken English.
- Independent and responsible work ethic, accompanied by a sense of urgency.
- Ability to work under pressure and multitask effectively in a fast-paced environment.
- Prior experience in customer service or technical support is preferred but not required.
- Proficiency and adept in using basic office tools like MS offices and Google workspaces.
- Good to have familairity with tools like Zoho CRM ,Kixie and pipedrive will be a bonus

This is a night shift position from 10 pm to 8 am, which includes a shift allowance. You will be providing support to clients based in various countries outside Singapore. In addition to a competitive salary and benefits package, we offer ample opportunities for career growth and development.

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