Client Support Specialist

2 weeks ago

Singapore beBeeClientSupport Full time $4,000 - $6,000
Job Title: Client Support Specialist

Key Responsibilities:

  • Foster exceptional customer relationships by responding to inquiries and providing informative guidance on course offerings.
  • Collaborate with the Centre Manager to ensure a seamless registration process, enhancing overall client experience.

Role Overview:

The Client Support Specialist will serve as the primary point of contact for prospective customers in a campus environment. Key duties include educating customers about available courses, addressing inquiries, and facilitating the sales process.

Responsibilities:

  • Deliver outstanding customer service via walk-ins and online platforms, ensuring prompt and effective resolution of customer concerns.
  • Maintain thorough knowledge of curriculum and programs offered to effectively communicate with potential clients.
  • Identify suitable courses aligning with customers' needs and objectives to streamline enrolment.
  • Assist in closing sales by guiding customers through the registration process.
  • Collaborate with the Centre Manager to guarantee a smooth enrolment process, optimizing customer satisfaction.
  • Analyse customer feedback to contribute to ongoing improvement in service delivery and sales strategies.
  • Manage accurate customer database records and assist in sales data analysis for reporting purposes.
  • Perform additional duties as assigned by the Centre Manager.

Requirements:

  • Diploma in any field.
  • Fresh graduates with a proactive attitude and sales-driven mindset are encouraged to apply.
  • Prior experience in customer service or sales is advantageous.

Benefits:

  • Competitive salary based on experience.
  • Health insurance and retirement benefits.
  • Opportunities for professional development and growth.
  • Paid sick leave.
  • Discretionary bonus potential.

Working Hours:

  • Tuesday to Friday: 1:30 PM - 7:30 PM.
  • Saturday and Sunday: 9:00 AM - 7:30 PM.

This role offers an enriching experience for aspiring individuals in a vibrant campus environment.

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