Current jobs related to Technical Support Analyst - Singapore - Visa

  • IT Operations

    1 week ago

    Singapore NSEARCH GLOBAL PTE. LTD. Full time

    Our client, one of Asia-Pacific’s leading organizations is looking for: **IT Operations / Technical Support Analyst** - Provide L1 technical support for data and system related incidents including tracking, monitoring and reporting of incidents - Experience performing system support and troubleshooting - Diploma / Degree in Information Technology, Computer...

  • Technical Support Analyst

    5 days ago

    Central Singapore Emprego SG Full time

    **Location** Singapore, Central Singapore **Job Type** Contract **Salary** $4,000 - $6,500 Per Month **Date Posted** 41 minutes ago Additional Details **Job ID** 6768 **Job Views** 1 Roles & Responsibilities **Responsibilities**: - Chair and actively drive critical/major incident resolution to meet group MTTR objectives. - Document and...

  • System Analyst/technical Analyst

    1 week ago

    Singapore J P INFOTEC PTE. LTD. Full time

    **Position: System Analyst (Or) Technical Analyst** **Description** - Be part of a Command Centre team to **handle Incident and Problem Management** - Manage a team of Command Centre analysts - Assess and validate major incidents. Manage notifications and escalations as defined in the major incident management process. - Manage and coordinate recovery...

  • Technical Support Analyst

    4 weeks ago

    Singapore FreedomPay Full time

    The FreedomPay Commerce Platform is the technology of choice for many of the largest companies across the globe in retail, hospitality, lodging, gaming, sports and entertainment, foodservice, education, healthcare and financial services. FreedomPay's technology has been purposely built to deliver rock solid performance in the highly complex environment of...

  • Technical Analyst

    2 weeks ago

    Singapore VOYAGE CONSULTANTS PTE. LTD. Full time

    Our client is a global human resource solution provider that provides a platform for emerging startups and large enterprises to gain access to global talent pool. Through this platform, companies can now build diverse distributed teams and create new global revenue streams. Their digital employment infrastructure ensures that companies can hire, onboard and...

  • Technical Business Analyst

    5 days ago

    Singapore Argyllscott Full time

    Technical Business Analyst (MedTech/Healthcare) - Contract Technical Business Analyst (MedTech/Healthcare) - Contract 3 weeks ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. An exciting opportunity to work on a project in the MedTech sector Duration: 8 months to start with a potential to extend Start Date:...

  • Technical Support/business Analyst

    6 days ago

    Singapore ASTEK SINGAPORE INNOVATION TECHNOLOGY PTE. LTD. Full time

    Minimum 5 to 10 years of experience as business analyst with 2 to 4 years of experience in Commodity Trading - Demonstrable experience as Datamart Developer with a minimum of 4 years in Murex - Datamart exposure: Independently Design, build and Test Datamart reports - Strong analytical and debugging ability, modifying and enhancing existing complex Datamart...

  • Technical Support Specialist

    7 days ago

    Singapore beBeeApplications Full time

    Job Description:The role of an Applications Support Analyst involves providing technical and business support for users of Citi applications. The successful candidate will have a good understanding of apps support procedures and concepts, as well as basic knowledge of other technical areas.The Applications Support Analyst will be responsible for fielding...

  • Analyst, Technical Support Engineer Apac

    2 weeks ago

    Singapore Mastercard, Inc. Full time

    Analyst, Technical Support Engineer APAC **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and...

  • IT Business

    4 days ago

    Singapore Scoot Tigerair Pte Ltd Full time

    Summary [] Job Description Your primary role will involve participating in the design and delivery of airline-related Information Systems. You would be required to support with the design and development of existing and new solutions for the airline. BUSINESS ANALYST Main Responsibilities- Elicit business's requirements- Identify and recommend new...

Technical Support Analyst

3 weeks ago

Singapore Visa Full time

Company Description

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging - where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world - helping unlock financial access to enable the future of money movement.

**Join Visa: A Network Working for Everyone.**

Job Description

**Job Summary**:
**Principal Duties and Responsibilities**:

- Chair and actively drive critical/major incident resolution to meet group MTTR objectives.
- Document and communicate critical milestones/progress of ongoing incidents on a bridge call timely and accurately.
- Accurately and promptly assess/solicit the impact, take ownership and drive incidents to resolution as dictated by the impact and severity of the problem.
- Correlate critical alerts on monitoring platform with actual system outages.
- Follow documented operations processes and work with appropriate groups to administer and maintain these policies to ensure standard approach is adopted during escalation or when implementing system changes.
- Provide an Operations and Support perspective in the adoption of new technologies and the implementation of new software.
- Support project schedules and changes which can include participation in UAT testing, creation of process and procedures, and assist with training specific to team. This includes evaluating of products and influencing decision of purchase or outcome.
- Collaborates with the project team, internal partners, external client, and third parties to ensure the successful delivery of the workforce management system and its integration.
- Resolve incidents promptly without escalation.
- Constantly follow-up on all open incidents and problem tickets to meet group objectives.
- Review and approve new alert handling procedures and ensure they are written clearly and can be carried out by all analysts.
- Work on multiple platforms including ticket queue, mailbox, alert console and phone calls.
- Provide routine L1 system administration on multiple server platforms (Windows, Unix/Linux, Solaris).
- Propose process/procedure improvements to better the department and services provided.
- Offer effective/sound recommendations to address repetitive issues.
- Operations environment requiring shift work, 12-hour day shifts, required to work weekends, holidays, as requested or scheduled.

**Key Performance Indicator**
- Ability to work independently and collaboratively as part of a team.
- Perform Incident, Change and Problem Management according to documented guidelines.
- Be able to respond / action escalation utilizing our knowledge base in Incident tickets, websites, and documented process/procedures.
- Ensure all issue tracked, resolved to maintain and make improvements to ensure no SLA's are missed or extended outages occurs.

This is an on-site position. An on-site position must be consistently performed at an assigned Visa office location and require daily commute to the office location.

Qualifications
** Basic Qualifications**:

- 5 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD).

**Preferred Qualifications**:

- 8 or more years of work experience with a Bachelor's Degree or more than 6 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

Must have skills
- Excellent understanding and have over 3 years hands on experience with Open Systems platforms (Windows & Unix/Linux, Solaris, SQL).
- Good understanding of networking principles.
- Possesses Information Technology Infrastructure Library (ITIL) Foundation v4 Certificate or higher certification is a plus.
- Meticulous, highly motivated and portray a sound business ethic.
- Excellent verbal and written communication skills in English
- Has strong reporting, documentation and presentation skills.
- Able to effectively communicate at a staff level and senior management level.
- Experience in managing/running high visibility technical bridge calls with real-time impact to business, crafting and sending communications to business stakeholders.
- Must be able to multitask and prioritize work.
- Must have an analytical mind - be able to analyze situations and offer solution to common problems.
- Able to work on own initiative and independently.
- Open to work 12 hour shift schedule no night shifts but you will be required to work weekends and over the holiday periods as per the shift