Representative, Customer Service
3 days ago
We are currently seeking dedicated individuals to join our team at Steelcase Singapore as a Customer Service Representative. In this role, you will play a crucial part in managing customer relationships, overseeing specific order processing workflows, and addressing any open issues on orders with a commitment to delivering exceptional service.
If you thrive in a dynamic environment and are passionate about ensuring customer satisfaction, we invite you to be a key contributor to our customer service team.
**Responsibilities**:
- Engage with customers via telephone to understand their needs, actively seeking solutions to address their requests.
- Delegate transactional processing tasks to the back/front office team.
- Collaborate with internal teams such as Finance, Quality, and Logistics to fulfill customer requests, addressing specific logistics, pricing, or product requirements.
- Possess in-depth product knowledge to provide advice and customer support.
- Cultivate market knowledge to foster strong customer relationships.
- Handle order amendment requests in SAP.
- Generate, modify, and maintain customer master data.
- Strong communication skills (oral and written). Ability to communicate clear, concise information relating to products, processes, and existing orders and issues as needed.
**To succeed in the role, you will need**:
- Customer Service Skills: product knowledge, quality focus, problem solving, market knowledge
- Knowledge of processes and organization of industry and logistics
- Team collaboration: Ability to collaborate effectively with internal departments such as Finance, Quality, and Logistics to fulfill customer requests.
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