Customer Service Representative

**About Medix**

**Medix**is a tech-driven healthcare management company with offices in over 12 different countries, providing a variety of services to over 7 million customers spread in over 90 different countries. Through our best-in
- class health management services, combining digital health solutions and human touch services, we are disrupting the industry by providing a variety of virtual medical solutions, including prevention, personal medical navigation / case management, rehabilitation, and mental health. We are bold yet disciplined in our approach, ready to invest behind our ideas and strongly support creativity and intellectual freedom to push the boundaries to which technology and data can take us. As a result of our unique approach and capabilities, we have become a global market leader and one of the fastest growing healthcare management groups in the world.

We are currently expanding our team and looking for bright individuals who want to have an essential role and join the team of a disruptive company with a meaningful purpose.

**General Job description**

Answer incoming calls from customers, answer inquiries and questions, handle complaints, troubleshoot problems and provide information. We are looking for empathic and professional people to serve as the first line of contact for our incoming calls.

The call center representatives are also expected to support the nurses and medical staff with administrative tasks. This is a Singapore based position for our Indonesian clients.

**Responsibilities**
- Answer in-bound calls in a professional manner
- Documenting all information of new and existing clients in the CRM system (calls and service given)
- Provide customers with information regarding company's services
- Handle and resolve customer complaints that fall within the responsibility of a customer service representative
- Identify and escalate priority issues, as per escalation protocol
- Route calls appropriately
- Relay messages to appropriate company employees as needed
- Return calls as per direction of operations manager and to customers who left messages
- Make daily outbound calls to engage clients and to seek collaboration opportunities
- Perform additional duty as per direction of call center supervisor
- Administrative support

**Skills required**
- University graduate - preferred
- Able to work legally in Singapore
- Minimum 2 years working experience in customer service, healthcare industry preferred
- Highly fluent in English and Indonesian - Bahasa with excellent communication skills to communicate with Indonesian clients (verbal & written)
- Excellent interpersonal skills and a team player
- Customer & Service oriented, pleasant and willing to learn
- Excellent organizational and problem solving abilities.
- Attention to details.
- Ability to work under pressure.
- Proficient in Microsoft Office and other relevant programs
- Working hour 09:00-1830 or 9:30 - 19:00 (alternate week); 5 days a week (Mon to Fri)