
Customer Service Officer
2 weeks ago
Job Description:
- Order Processing : Receive and process customer orders accurately and efficiently. Collaborate with the sales and logistics teams to ensure timely delivery of orders, track shipments, and communicate any delays or issues to customers proactively.
- Product Knowledge : Develop a strong understanding of our fresh flower inventory, including various types of flowers, seasonal availability, and pricing.
- Relationship Building : Build and maintain strong relationships with our clients through regular communication and personalised assistance.
- Problem Resolution : Handle customer complaints or escalations effectively, investigating the issue, and finding suitable resolutions. Liaise with internal departments, such as quality control or operations, to address customer concerns promptly and ensure continuous improvement.
- Database Management : Maintain accurate customer records, update contact information, and track interactions in our ERP system.
**Requirements**:
- Good verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to work under pressure and handle multiple tasks simultaneously.
- Proficiency in using ERP software and other relevant tools.
- Knowledge pf fresh flowers, floral industry, or horticulture is advantageous.
- Flexibility to work occasional weekends or extended hours during peak seasons.
Working days 5.5
Monday to Friday: 7am-4pm
Saturday: 7am-12pm
Pay: $2,300.00 - $2,400.00 per month
**Benefits**:
- Health insurance
Supplemental Pay:
- 13th month salary
- Overtime pay
Work Location: In person
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