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Executive, Value Office
2 weeks ago
Tan Tock Seng Hospital (TTSH)
Executive, Value Office (Quality Service Management)
Value Office (Quality Service Management)
**Job Description**:
The Challenges
You will be part of the Value Office team, where you will help to synergise the hospital's efforts to advance patient engagement, empowerment, and experience.
The job requires an individual who likes working with people and is able to distil these encounters into quality service initiatives for systemic change. Your responsibilities include the prompt resolution and closure of service-related feedback, guided by the organisation’s service performance indicators. You will also facilitate and coordinate hospital-wide service committees and workgroups which focus on improving service levels and upholding the organisation’s service culture.
In addition, you will assist in creating and populating data dashboards of feedback indicators to track service satisfaction, feedback trends and patterns for system change initiatives.
The Requirements
Bachelor’s degree, preferably in Marketing, Communications, Psychology, or a business-related discipline
At least 5 years of working experience in marketing communications or service quality, preferably from the healthcare industry
An excellent team player and effective communicator
Creative, highly-motivated and results-oriented
Excellent organizational, leadership and people management skills
Good knowledge of social media platforms
Ability to multi-task with mínimal supervision amidst tight timelines
Training in data management and analytics will be an advantage
Job Family
Administration
Employment Type
Regular Full-Time
Working Location
Novena (Central)
Working Hours
Office Hours
Job Level
Junior Executive
Education Level
Bachelor Degree
