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Assistant Manager, Value Office
2 weeks ago
Tan Tock Seng Hospital (TTSH)
Assistant Manager, Value Office (Quality Service Management)
Value Office (Quality Service Management)
**Job Description**:
The Challenges
You will be part of the Value Office team, where you will help to synergise the hospital's efforts to advance patient engagement, empowerment, and experience.
The job requires an individual who genuinely enjoys working with people and is able to distil these encounters into quality service initiatives for systemic change. Together with the QSM executives, you will ensure the team provides prompt resolution and closure of service-related feedback, guided by the organisation’s service performance indicators.
You will also coordinate hospital-wide service committees and workgroups which focus on improving service levels, upholding the organisation’s service culture, and extending service quality outreach to a wider platform.
You should possess strong planning and project management skills, to support smooth execution of the TTSH Service Framework including but not limited to the TTSH & MOH Patient Experience Surveys, Patient Focus Group Discussions, Service Communications, rewards and recognition events etc.
The Requirements
Bachelor’s degree, preferably in Marketing, Communications, Psychology, or a business-related discipline
At least 5 years of working experience in marketing communications or service quality, preferably from the healthcare industry
An excellent team player and effective communicator
Creative, highly-motivated and results-oriented
Excellent organizational, leadership and people management skills
Good knowledge of social media platforms
Ability to multi-task with mínimal supervision amidst tight timelines
Training in data management and analytics is an advantage
Job Family
Administration
Employment Type
Regular Full-Time
Working Location
Novena (Central)
Working Hours
Office Hours
Job Level
Managerial
Education Level
Bachelor Degree
