Service Ambassador

Company description:

Tan Tock Seng Hospital

Job description:

Challenge

Are you passionate about assisting others and fostering a warm, welcoming environment? We are seeking an individual to serve as the primary point of contact for visitors, patients, and members of the public at HealthCity Novena Campus.

As a Patient Information Associate, you'll play a key frontline role. From greeting and guiding visitors, assisting with self-registration at kiosks or counters, to helping visitors find their way to inpatient wards. You'll also provide directions around our campus, respond to general inquiries, and offer assistance at our counters. Additionally, you'll help manage entry during non-visiting hours by clearly explaining our visiting policies.

Shift Hours:

This is a shift-based role where earliest staggering shift starts as early as 7:30 AM and the latest shift and ends at 9:00 PM, including weekends and Public Holidays; 5 days work week.

What We're Looking For:

• Valid experience in a customer-facing role (experience in hospitality, service or retail is advantageous)
• Excellent communication skills with the ability to remain calm, clear and professional under pressure
• Reliable and proactive team player who values service excellence
• Proficient in working in a fast-paced environment under pressure
• Strong interpersonal and communication abilities
• Proficient in computer applications (e.g. Microsoft Office applications) and IT-savvy
• Adopt a problem-solver mindset to assist/resolve issues proactively and promptly

Requirements:

• Minimally NITEC, Higher NITEC, or Diploma in Service Skills
• At least 1 year of customer service experience, preferably in a fast-paced environment
• Proficient in computer applications (e.g. Microsoft Office applications) and IT-savvy

If you're passionate about providing excellent service and being part of a team that supports patient care from the frontlines, we'd love to hear from you

We regret that only applications submitted through NHG Career Webpage ), TTSH Career Webpage and JobStreet Singapore ) will be considered. If you are accessing this job posting from another website, please visit the official web pages mentioned above.