Senior Executive, Client Services

1 week ago

Singapore TBR SINGAPORE PTE. LTD. Full time

**Job Description**:
**About TBR Global Chauffeuring - Singapore**:
**Working Hours**: 5 days work week which might include some weekends.

**Job Brief**

**Responsibilities**:

- Responsible for the effective management of daily bookings, client queries, client quotations, assistance in event planning and execution.
- Ensure SLA’s are met in line with company expectations
- Engage in active listening with callers, confirming or clarifying information and diffusing angry clients if needed.
- Ensure Team/Driver Feedback Levels (Negative) are met in line with company expectations (reviewed monthly)
- Track abnormalities in daily completed assignments and other necessary administrative duties.
- Implement solutions to execute client events, responsible for all aspects of ongoing event priorities.
- Prepare event manifest and necessary documents for manifest schedule.
- Maintaining strong internal and external relationships.
- Ensure that all call quality scores average above 95%
- Ensure that all processes are being adhered in order to deliver the highest possible quality standards.
- Maintain good relationships with operations colleagues globally.
- Dealing with all feedbacks and reporting findings to Operations Manager.

**Requirements**:

- Excellent communication skills
- Excellent organisational skills and attention to detail
- Professional attitude and ability to self manage
- Must be able to work independently with minimum supervision.
- Effective management of Reservations and Control on daily assignments.
- Prompt and responsive in account servicing duties.
- Maintain high level of performance from TBR Operations team.
- Fluency in English and Mandarin.

**Additional Information**:
**Career Level**

Junior Executive

**Qualification**

Diploma, Advanced/Higher/Graduate Diploma

**Years of Experience**

2 years

**Job Type**

Full-Time

**Job Specializations**

Customer Service, Hotel Management/Tourism Services

**Availability**

Immediate

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