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Client Service Executive

2 weeks ago

Singapore Rapsys Technologies Full time

Experience: 1-3 Years

Location: Singapore

**This is a client centric role with the objectives as follows**:
1. To ensure smooth and timely communications between the client and the bank as a single point of contact for operational matters with ownership of client queries

2. To ensure that the bank delivers on its Service Level Agreement / Standard

3. To anticipate client needs based on a good understanding of client profile and act ahead of time

4. Be the Voice of the Customer, take ownership for solutions and help the bank provide exceptional levels of service, where possible

5. To escalate client issues and requests to appropriate people within the bank

**Job Duties & responsibilities**:
1) Acts as the point of contact for assigned Securities Services clients on all matters pertaining to its custodial relationship with the bank, ensuring delivery of high service levels, and consistent overall customer experience.

2) Work closely with Operations team to ensure that all Service level standards are duly met.

3) Review and ensure solid understanding of client requirements and compliance with Service Level Agreement / Service Level Standard.

4) Maintain regular contact with clients to obtain feedback on service levels. Initiate service review at frequency as agreed with client.

5) Be the voice of the customer, take ownership for solutions.

6) Facilitate query handling to ensure timeliness and accuracy of responses.

7) Monitor regional and global markets for new developments, analyze the impact of market developments and regulatory changes, and prepare Newsflashes, Custody Insights on specific topics of interests.

8) Ensure effective and timely client communication on areas of client impact, including Bulletins, Operations queries, questionnaires.

9) Initiate issue escalation to the relevant Unit Heads when necessary.

10) Maintain MIS on client AUC and activity for internal reporting/reference.
- Demonstrate ability to provide outstanding client service at a senior level.
- Demonstrate excellent communications and interpersonal skills with ability to build strong client relationships.
- Demonstrate effective presentation skills, comfortable with audience of senior level professionals
- Independent, proactive and self-motivated

**Job Type**: Contract
Contract length: 6 months

Work Location: In person