Executive, Quality

4 days ago

Clementi, Singapore Singapore University of Social Sciences Full time

**Student Services**:
This position is part of the Student Services (SS) department within Office of Student and Alumni Relations (OSAR) serving as the first point of contact for students and alumni and enhancing the overall student services of the University. SS manages the SS hotline, counter and written correspondences to foster a student centric service environment.

**Responsibilities**:
Operations (30%)
- Update and record student interactions in CRM.
- Collaborate with internal stakeholders (schools and other admin departments) to assess/investigate complex cases, appeals or exceptional request from students and provide a satisfactory resolution within a stipulated/reasonable timeline.

Quality Assurance (40%)
- Compile and track performance at team and individual level.
- Coordinates & facilitates calibration sessions with operational team leaders.
- Support and maintain SS knowledge base (KB), FAQs and templates.
- Ensure all quality assurance tools, processes and procedures are properly documented.
- Support compliment tracking, conducting outbound service calls for dissatisfied students who rated us poorly, assist with complaints investigation to identify root cause and propose resolution.
- Administer monthly product quizzes to ensure a consistent level of product knowledge and understanding across the team and reduce incomplete/inaccurate information shared to students.
- Perform any other quality related duties as assigned.

Training (30%)
- Support training programs for existing staff, new hires and temps.
- Determine training needs and requirements for operations through close collaboration with team leaders / sub leads, and/or conduct training needs analysis.
- Reviews existing training materials to ensure and determine appropriateness and relevance.
- Perform any other training related duties as assigned.

**Job Requirements**:

- Minimally 2 years of experience in implementing training and quality initiatives, preferably in a contact centre environment.
- Prior experience in call centre operations will be an added advantage.
- Possess a good bachelor’s degree (preferably); but can be compensated with extensive experience in related field.
- Good written and communication skills, with the ability to influence and motivate colleagues on their improvement areas.
- Strong customer service mindset with good communication and problem-solving skills.
- Ability to rapidly assimilate complex information and make expert judgments/decisions under pressure in complex situations.
- High level of accuracy and attention to detail
- Personal resilience and ability to perform effectively in a pressurized environment with a positive “can do” and “willing to learn” attitude.
- May be required to work extended hours during peak period and university events.

  • Quality Assurance Executive

    2 weeks ago

    Clementi, Singapore Lim Lam Thye Full time

    Performing quality checks on raw materials and finished goods - Manage company ISO 22000 documentation - Manage Biz-Safe documentation - Basic IT troubleshooting for company - Liaise with government agencies and external auditor - Other ad hoc duties assigned by superiors - No work experience required. - Required Skill(s): Microsoft Office, Food Safety...

  • Executive, Quality

    2 weeks ago

    Clementi, Singapore Singapore University of Social Sciences Full time

    **Executive - Quality & Training**: This position is part of the Student Services (SS) department within Office of Student and Alumni Relations (OSAR) serving as the first point of contact for students and alumni and enhancing the overall student services of the University. SS manages the SS hotline, counter and written correspondences to foster a student...

  • Senior Executive/executive, Data Analytics and

    1 week ago

    Clementi, Singapore Singapore University of Social Sciences Full time

    **Who we are**: As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone...

  • Executive/Senior Executive, Facilities

    2 weeks ago

    Clementi, Singapore ST LUKE'S ELDERCARE LTD. Full time $90,000 - $120,000 per year

    We are looking for an Executive/Senior Executive, Facilities to join the team. As an Executive/Senior Executive, Facilities, you will play a key role in project management, specialising in space planning, contract negotiation, in addition to facilities management. This role will be responsible for overseeing the efficient operation and maintenance of our...

  • Executive Pastry Chef

    6 days ago

    Clementi, Singapore Plain Vanilla Bakery Full time

    **Responsibilities**: The Executive Pastry Chef / Executive Head Baker oversees and directs all operations of the pastry production function. - He/She supervises Head Baker and their staff to ensure production targets, portion sizing, product quality and specifications are reached within their area of supervision. - He/She is responsible for overall training...

  • Warehouse Executive

    7 days ago

    Clementi, Singapore HUB DISTRIBUTORS SERVICES PTE LTD Full time $104,000 - $130,878 per year

    HUB DISTRIBUTORS SERVICES PTE LTD is hiring a Full time Warehouse Executive role in Clementi, Singapore. Apply now to be part of our team.Job summary:Looking for candidates available to work:Monday: Morning, AfternoonTuesday: Morning, AfternoonWednesday: Morning, AfternoonThursday: Morning, AfternoonFriday: Morning, AfternoonSaturday: MorningWorking rights...

  • Av Executive

    2 weeks ago

    Clementi, Singapore Singapore University of Social Sciences Full time

    **Who We Are**: As Singapore's first institute for lifelong learning, the Singapore University of Social Sciences (SUSS) champions inclusivity to bring education to all and ensure that they are given equal opportunities to develop to their fullest potential in our diverse learning environment. We advocate for the same for our people. We believe everyone...

  • Events Operations Executive

    4 days ago

    Clementi, Singapore SATS Full time

    **About us** About SATS Ltd. SATS is Asia's leading provider of food solutions and gateway services. Using innovative food technologies and resilient supply chains, we create tasty, quality food in sustainable ways for airlines, foodservice chains, retailers and institutions. With heartfelt service and advanced technology, we connect people, businesses and...

  • Corporate Sales Executive

    1 week ago

    Clementi, Singapore RARE48 PTE LTD (Uncle DiDi's) Full time

    Uncle DiDi's is a leading local snacks business specializing in the production and distribution of high-quality popcorn and cotton candy. We are passionate about providing delicious and innovative treats that bring joy to people of all ages. We are seeking a highly motivated and results-oriented Corporate Sales Executive to join our dynamic team. **Job...

  • Senior Admissions Executive

    7 days ago

    Clementi, Singapore Singapore Institute of Management Full time

    Admissions: - Plan, coordinate, and communicate admissions-related schedule and activities with the relevant departments for the SIM GE or university partner programmes assigned.Leadership: - Provide supervisory leadership to team members by providing training and coaching to build their knowledge, skills, and capabilities to perform their duties effectively...