Current jobs related to Assistant Franchise Operations Manager - Singapore - BACHA COFFEE PTE. LTD.
-
Franchise Operations Business Partner
17 hours ago
Singapore PIZZA HUT ASIA PACIFIC FRANCHISE PTE. LTD. Full timeWork with franchisees and their managers to ensure restaurants within the Markets are maintained and developed to the highest standards of product quality, service and cleanliness. Recommend and implement action plans to ensure continued progress in all elements of customer satisfaction and operation excellence (including Win Score - guest satisfaction, FSCC...
-
Senior Manager, Franchise Operations
3 days ago
Singapore Sephora Full time**Position Title: Senior Franchise Operations Manager** **Department: Regional Franchise Markets Team** **About the Company**: Sephora, a division of LVMH - Moët Hennessy Louis Vuitton global luxury leader, is a global leader in beauty retailing. It successfully operates more than two thousand points of sale across Americas, Europe, Middle East and Asia....
-
Senior Manager, Franchise Operations
1 week ago
Singapore Sephora Full timeAt Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose: to expand the way the world sees beauty by empowering the ExtraOrdinary in each of us. We are united...
-
Senior Manager, Franchise Operations
6 days ago
Singapore Sephora Asia Pte Ltd Full timeAt Sephora, we stand together and we stand for something more since 1969. For empowerment, for exploration, for the opportunity to impact people’s lives through the unlimited power of beauty. As part of the LVMH family, Sephora’s excellence, innovation, and entrepreneurial spirit have made us the world’s leading beauty retailer growing twice faster...
-
Senior Franchise Operations Manager
4 weeks ago
Singapore BACHA COFFEE PTE. LTD. Full timeRoles & ResponsibilitiesJoin the Bacha Coffee teamGreat ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months...Bacha Coffee specialises in 100% Arabica coffees and provides...
-
Franchise Operations Manager
2 weeks ago
Singapore WENDY'S SINGAPORE PTE. LTD. Full time**Position Summary Provides operational expertise, thought leadership and influence within assigned countries and franchise organizations to achieve sales and customer count growth, operational objectives, financial results, investment requirements and development targets. Ensures focus on Wendy’s brand reputation by leading and driving operational...
-
Franchise Operation Supervisor
17 hours ago
Singapore WOOGA K-KITCHEN PTE. LTD. Full time**Position**:Franchise Operation Supervisor - Food Division **Location**:Singapore **About Us**: At Wooga K-Kitchen, we are dedicated to offering innovative and high-quality dining experiences that celebrate Korean cuisine. Our brand has carved a niche in the market, leading to rapid expansion through franchising model and new site developments across...
-
Franchise Development Manager
4 weeks ago
Singapore SMILING STAR SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesJob Overview: The Franchise Development Manager is responsible for identifying, evaluating, and securing new franchise opportunities in both local and international markets. This role involves leading the expansion of our franchise network, managing end-to-end franchise development activities, and supporting franchisees to ensure...
-
Franchise Development Manager
4 weeks ago
Singapore SMILING STAR SINGAPORE PTE. LTD. Full timeRoles & ResponsibilitiesJob Overview: The Franchise Development Manager is responsible for identifying, evaluating, and securing new franchise opportunities in both local and international markets. This role involves leading the expansion of our franchise network, managing end-to-end franchise development activities, and supporting franchisees to ensure...
-
Franchise Brand Operations Manager
1 week ago
Singapore ATLAS TS SINGAPORE PTE. LTD. Full time**Description** The (Franchise) Brand Operations Manager plays a critical role in ensuring the success of a franchise brand in local market, by managing the day-to-day operations and executing on strategic initiatives in collaboration with Home Office and franchisees through coaching, motivating, influencing, and...
Assistant Franchise Operations Manager
3 weeks ago
**Join the Bacha Coffee team**
- Great ideas start with coffee, Bacha Coffee starts with you. We are headquartered in Singapore with coffee rooms and boutiques in Europe and Asia currently. We are expanding aggressively to achieve a worldwide presence in the upcoming months... _
- Bacha Coffee specialises in 100% Arabica coffees and provides customers with a unique opportunity to travel the world through their cup by exploring harvests from over 30 of the most well-reputed coffee producing countries. Even our distinctive fine blended, fine-flavoured and naturally decaffeinated coffees are produced using only 100% Arabica beans to give coffee lovers the widest choice, without ever sacrificing quality or flavour. _
- The qualities that have made Bacha Coffee a legendary brand around the world also make us a great place to work: innovation, creativity, passion, and excellence. _
The Assistant Franchise Operations Manager will be responsible for overseeing the operational performance and compliance of franchise locations within Bacha Coffee outlets. This individual will work closely with franchisees and overseas partners to ensure that brand standards, operational procedures, and customer service expectations are met or exceeded. This individual will be reporting to Head of Franchise Team.
**Responsibilities**
- Conduct regular visits and audits to franchise locations to assess operational performance, provide guidance, and ensure compliance with brand standards.
- Develop and maintain strong relationships with franchisees, serving as the main point of contact for operational support and guidance.
- Implement training programs and initiatives to ensure that franchise employees are properly trained on operational procedures, food safety standards, and customer service protocols.
- Develop and monitor key performance indicators (KPIs) such as sales, profitability, outlet compliance and customer satisfaction metrics for each franchise location.
- Implement the franchise operating manual and update wherever required and provides guidance in all operational and training areas.
- Lead preparation and host Franchise functional meetings.
- Collaborate with franchisees to develop action plans to address any operational challenges or opportunities for improvement.
- Collaborate with various departments to drive growth and implement action plans.
- Prepare reporting on outlet audits and market opportunity.
- To be trained and stationed across various departments for training including Operations, Training and Franchise Department.
**Requirements**:
- Degree holder in Business or related field
- Minimum 5 years’ experience in a relevant experience in a similar capacity
- Experience in F&B /Luxury Goods/ Hotel industry will be advantageous
- Excellent interpersonal, negotiation and communication skills
- Proactive with strong sense of responsibility and result-orientated
- Strong organizational, analytical skills and follow-up
- Able to work under pressure and tight deadlines
- Positive and accurate representation of the brand at all times
- Adaptable and flexible
- Good team player
- Willing to travel to our franchises overseas when required
