Franchise Assistant Manager

1 day ago

Singapore CRYSTAL JADE FINE DINING PTE. LTD. Full time

**Responsibilities**:
**Franchise & Strategic Partner Acquisition**
- Identify and onboard high-potential franchisees and strategic partners who align with Crystal Jade’s brand ethos.
- Conduct thorough due diligence (financial, operational, cultural) to ensure partner suitability and long-term success.
- Maintain a robust pipeline of potential partners and foster strong relationships throughout the acquisition process.
- Contract negotiating and deal structuring.

**Market Expansion & Localization**
- Maintain continual communication & positive working relationship with franchise markets
- Lead end-to-end market entry strategies, from initial research to execution, ensuring seamless localization of menus, branding, and operations.
- Collaborate with Culinary & Operations to adapt offerings to local tastes, preferences, and regulatory requirements.
- Collaborate with cross-functional teams to create tailored marketing campaigns that resonate with regional audiences.

**Development & Implementation of Franchise SOPs**
- Conduct regular audits and training sessions to ensure consistent adherence to Crystal Jade’s standards.
- Provide ongoing support to franchisees to drive operational excellence and customer satisfaction.
- Maintain franchisee resource of training aids & marketing materials

**Data Analysis**
- Work closely with Finance to ensure timely billings and collections from franchise markets
- Updating & maintenance of existing franchisee data and databases
- Reporting of sales data and analysis of P&L, product mix and compliance.
- Developing Franchise model, structure, fees and compliance per industry trends and updates.

**Stakeholder Collaboration & Brand Marketing**
- Collaborate closely with internal teams (Marketing, Operations, Procurement) and franchisees to facilitate successful franchise rollouts.
- Develop go-to-market strategies that amplify brand visibility and establish a strong presence in new regions.
- Function as the primary liaison between franchisees, corporate leadership, and other key stakeholders.

**Strategic Alignment**
- Partner with the business leaders to align franchise initiatives with Crystal Jade’s broader growth objectives and business models.
- Deliver regular performance updates, market insights, and actionable recommendations to inform strategic decision-making.
- Support senior management on department’s annual store expansion KPI and budget.

**Experience & Requirement**
- Bachelor’s degree in business, Management, International Business, or a related field.
- 5 - 8 years of experience in franchise development, F&B, retail, or related fields.
- Demonstrated success in launching franchises or expanding operations into new markets.
- Competent in Microsoft Office Suite.
- Exceptional negotiation, stakeholder management, and communication skills.
- Strong analytical abilities, with a knack for interpreting market data and tailoring strategies to local contexts.
- Entrepreneurial spirit with a passion for growing local F&B brands on the global stage.
- Detail-oriented yet strategic, with the ability to balance day-to-day execution with long-term vision.
- A collaborative team player who thrives in cross-functional settings.

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