Customer Service Manager
1 week ago
Facilitate student enrolment;
- Be well-versed in the knowledge and understanding of the academy's service and product feature releases;
- Communicate customer's feedback to internal/external stakeholders to champion new processes to better serve our customers;
- Maintain a positive, empathetic, and professional attitude towards customers at all times;
- Transiting potential clients into existing clientele portfolio;
- To facilitate in the inventory management;
- To assist with the facilitation of the events management with regards to the communication with the gymnasts, parents, vendors, external companies, etc.;
- Maintain the cleanliness of the counter, coach resting area, studios, etc.;
- Assist the Clients Relation Manager with the liaising of building management team on any maintenance and repair related matters;
- To take one's initiative on the proposal of improving the existing workflow and/or CRM system;
- Other ad-hoc duties as assigned
**Job requirements**
- Able to converse in English fluently.
- At least 2 years of customer service related experience in any industry, preferably hospitality, aviation, retail or early childhood industry
- A calm temperament and excellent negotiation and conflict resolution skills
- Ability to work independently and be an excellent team player who keeps the team abreast of latest developments
- Able to work on shift schedule (5 days work week)
- 4 weekdays: 11AM - 8PM
- 1 weekend (Saturday): 9AM - 6PM
**Job Types**: Full-time, Permanent
**Salary**: $3,000.00 - $3,800.00 per month
**Benefits**:
- Additional leave
- Employee discount
- Gym membership
Supplemental pay types:
- Performance bonus
**Experience**:
- Customer service: 1 year (required)
- Managerial: 3 years (required)
-
Customer Service/call Centre Officer
2 weeks ago
Bukit Merah, Singapore EM Service Pte Ltd Full time**Responsibilities**: - Respond to customers' queries and concerns with the aim of achieving first call resolution satisfactorily **Requirements**: - Able to communicate fluently In English and at least one other language to attend to non-English speaking customers - Prior experience in Call Centre environment is preferred - Possesses a customer service...
-
Customer Service Officer
17 hours ago
Bukit Merah, Singapore EM Service Pte Ltd Full time**Responsibilities**: - Respond to customers’ queries and concerns with the aim of achieving first call resolution satisfactorily **Requirements**: - Minimally GCE ‘O’ Level / GCE ‘A’ Level certificate / NITEC graduate or equivalent - Able to communicate fluently in English and at least one other language to attend to non-English speaking...
-
Assistant Manager
2 weeks ago
Bukit Merah, Singapore Tan Chong International Limited (TCIL) Full time**Responsibilities**: Reach out & collaborate with relevant teams to address customer needs & escalated issues, and perform customer service recovery where required Establish & maintain positive relationships with owners & customers. Ensure that customer handling standard procedures are properly adhered Tracking of customer service KPIs and metrics, and...
-
Senior/customer Relations Assistant
2 weeks ago
Bukit Merah, Singapore EM Service Pte Ltd Full time**Responsibilities** - Manage inbound outbound calls in a timely manner - Follow SOPs when handling different topics - Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives - Build sustainable relationships and engage customers - Keep records of all conversations in Operation Centre databases - Meet...
-
Customer Relations Assistant
17 hours ago
Bukit Merah, Singapore EM Service Pte Ltd Full time**Responsibilities**: - Handle phone calls from residents - Perform counter duties and general administrative work (e.g. prepare reports, follow up on cases, etc.) **Requirements**: - GCE ‘O’ / ‘A’ Level/ NITEC / HNITEC in Office Skills, Business Admin or Other related courses - Possess good communication and customer service skills - Meticulous...
-
Part-time Customer Service Officer
2 days ago
Bukit Merah, Singapore Safra National Service Association Full time**We are hiring Part-Time Customer Service Officer (E1 CSO) EnergyOne Gyms - SAFRA Mount Faber** **Job Scopes**: - Mend SAFRA EnergyOne gym counter. - Provide SAFRA EnergyOne gym members with excellent Service Quality. - To assist members and guests on queries pertaining to SAFRA EnergyOne Membership and gym usage. - Collect all fee payments due to SAFRA...
-
Customer Service Officer
1 week ago
Bukit Merah, Singapore Ademco (Far East) Pte Ltd Full time**Highlights**: - **Health insurance**: - **Dental reimbursement**: - **AWS + Performance Bonus**: - **Friendly environment**: - **Multiple buses to town**: - **Havelock MRT Station (TE16) just outside our office** **Job Summary**: The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure...
-
Customer Service Officer
3 days ago
Bukit Merah, Singapore Ademco (Far East) Pte Ltd Full time**Highlights**: - **Health insurance**: - **Dental reimbursement**: - **AWS + Performance Bonus**: - **Friendly environment**: - **Multiple buses to town**: - **Havelock MRT Station (TE16) just outside our office** **Job Summary**: The Customer Service Officer is an expert in account activities management focusing on delivering excellence to ensure...
-
Customer Service
2 weeks ago
Bukit Merah, Singapore Globalink Electronics Full time* Processing of PO & Invoices - Liaising with suppliers on deliveries to ship in/out parts on time - Filing of documents - Possess initiatives and meet datelines - Ability to handle Chinese speaking customers & suppliers - 5 days work week - Min 1 year of working experience - Min "O" Level **Job Types**: Full-time, Permanent Pay: $2,300.00 - $2,400.00 per...
-
Customer Service
4 days ago
Bukit Merah, Singapore Globalink Electronics Full time* Processing of PO & Invoices - Liaising with suppliers on deliveries to ship in/out parts on time - Filing of documents - Possess initiatives and meet datelines - Ability to handle Chinese speaking customers & suppliers - 5 days work week - Min 1 year of working experience - Min "O" Level **Job Types**: Full-time, Permanent Pay: $2,200.00 - $2,400.00 per...
