Director, Operations

**Make an Impact by**

To lead and manage the GPU Infrastructure-as-a-Service (IaaS) platform. This role will oversee the GPU infrastructure, storage infrastructure and associated services, ensuring seamless integration and operation.

**Infrastructure and Resource Management**:

- Manage the maintenance and operations of Data centre with liquid cooling setup that hosts the GPU cloud.
- Optimization of GPU infrastructure and associated hardware.
- Optimize resource allocation to meet the performance requirements of both data centre operations and cloud hardware operations, as well as cost-effectiveness goals.
- Lead the operations team to ensure compliance to the SLA needs of customers and the product.
- Enhance system scalability and reliability through automation and continuous improvements. Enforce industry-standard operational process with reference to standards like ISO 27001 or equivalent in the data centre and cloud operations

**Operational Excellence**:

- Handle general incidents, including operations management and escalation management across the AI cloud product.
- Develop and implement operational strategies to ensure the reliability and efficiency of our GPU Cloud infrastructure.
- Collaborate with other departments to streamline processes, enhance customer experience, and meet service level agreements.
- Support services and improve the lifecycle of GPU cloud hardware and the data centre environment with monitoring, logging, and alerting through deployment, operation, and refinement.
- Establish Ops systems/processes (SOPs, EOPs etc) and to manage daily operational issues.
- Possess strong operational management skill set, which involves organising the internal cross functional teams and external vendors to ensure an efficient and resilient ops setup.

**Team Management**:

- Build and lead a high-performing operations team to foster a culture of innovation, collaboration, and continuous improvement.
- Set clear goals and objectives, mentor team members, and drive professional development initiatives.
- Oversee resource management and allocation to optimize team productivity and effectively meet operation goals.

**Security and Compliance**:

- Lead security incident management processes, focusing on identification, containment, and resolution of threats in the data center environment and GPU cloud hardware.
- Enforce best practices for security and compliance.
- Stay abreast of industry security trends and implement measures to safeguard customer data and platform integrity.

**Skills for Success**
- Proven track record of managing and escalating complex cloud and data centre infrastructure issues and leading operation teams.
- Experience in liquid cooling operations would be great
- Strong understanding of hardware infrastructure operation, security, management, and best practices.
- Excellent leadership, communication, and interpersonal skills, with the ability to lead cross-functional teams.
- Proficiency in managing customer interactions and improving service delivery to enhance customer experience.
- Experienced in Linux and hypervisor administration for GPU infrastructure and cloud.
- Complex technical problem-solving with a proactive approach to system operation and optimization.
- Knowledge of storage technologies and experience in capacity planning, troubleshooting, and data protection.
- Experience in GPU and GPU infrastructure management, including configuration, monitoring, and performance.

**Rewards that Go Beyond**
- Flexible work arrangements
- Full suite of health and wellness benefits
- Ongoing training and development programs
- Internal mobility opportunities