Senior/ Executive

2 weeks ago

Singapore ECON Healthcare Group Full time

**About Us**:
Established since 1987, ECON Healthcare Group celebrates more than 35 years of commitment to quality healthcare and eldercare services this year. As a regional provider for integrated healthcare services in Singapore, Malaysia and China, the Group incorporates a chain of medicare centres and nursing homes, hospital services, a careskill training centre, a chain of senior services centres, home care services, physiotherapy services and traditional Chinese medicine services. The Group also provides consultancy for the development and management of retirement living communities.

As part of the homecare team, you will be effective and efficient as you hold ownership in assisting with the day-to-day homecare operations and responsibilities assigned. You are also responsible to enable the homecare team and our care staff by providing a personalised and quality standard of care to clients in accordance with our policies and standards.
- Customer Service
- Support the team involved in providing frontline services, which includes assisting in managing clients’ and sponsors’ enquiries, complaints, feedback, identifying situations where clients/sponsors require additional attention, etc.
- Assist frontline in managing second-tier escalation in client management
- Report second-tier escalation in client management to Homecare Head/Manager when necessary
- Conduct relevant audits in areas of job scope
- Support the frontline staff in meeting homecare team’s daily key performance indicators
- Homecare Administration and Operations
- Manage daily homecare operations, which includes administrative support, billing, payment, admissions, discharges, referrals, etc.
- Manage daily reporting and analysing statistics and data to meet/review revenue target
- Purchase and monitor inventories of clinical and non-clinical items, such as clinical consumables, stationeries, IT equipment, etc.
- Handle all staff matters, such as claims, rosters, leave, work permit renewals, uniforms, etc.
- Conduct case coordination, such as rostering, multi-disciplinary meeting, referrals, etc.
- Assist with collaboration and liaise with internal and external stakeholders, such as IT, Finance, AIC, allied health services, etc.
- Assist with preparation of presentations, writing of proposals for tender, new initiatives, etc.
- Quality Management
- Participate in quality improvement initiatives
- Comply with quality improvement audits and activities
- Lead quality improvement projects and initiatives
- Identify risks, mitigate and perform service recover
- Others
- Assist to review/develop workflow and SOPs for homecare operations
- Any other adhoc duties, within job scope, as assigned by Homecare Head/Manager

**Requirements**:

- Minimum of 2 - 3 years of experience, preferably in healthcare sector
- Proficient in excel and efficient with keying in data, numbers, and analysis
- Fluent and effective communication skills
- Excellence team spirit, and collaborative mindset
- Great at problem-solving
- Empathetic and good with people relationships

**Qualifications**:
Diploma

Bachelor's Degree

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