Ops Transformation Lead

1 week ago

Singapore Unison Consulting Pte Ltd Full time

Identify and assess opportunities for change, challenging the status quo and showing the possible direction of travel
- Design solutions and provide guidance on how to successfully navigate change
- Drive outcome focused transformation including: focusing on the ‘why’, planning, executing, managing stakeholders, assuring buy-in and resources, resolving conflicts, ensuring alignment on priorities, etc.
- Lead others in the change journey - project teams and business service colleagues.
- Work across Group Businesses and support functions in the region to create an organizational ‘momentum for change’ based around commonality of solutions and standardization of product and process.
- Support the roll out and adoption of the process excellence training courses and e-modules by scheduling all management and supervisory staff to attend and again appropriate certification.
- Influence and collaborate with stakeholders and business partners, building strong relationships to ensure consensus and influence change outcomes. Fosters open and honest communication which anticipates stakeholder expectations.

**Requirements**:

- Experience in managing and delivering change or business consulting (~5 years)
- Flexible and a sharp mind, ability to connect the dots and learn
- Team and people management exposure
- Provide timely reports on OT project/programme status, risks and issues, evaluating performance based on management information.
- Good stakeholder management and impactful personal communication (incl. negotiation and influencing)
- Effective project management
- Proficiency with numbers and ability to change data into insights
- Practice navigating matrix management & globally dispersed environments (teams, internal stakeholders, clients, management) will help a lot.
- Experience and understanding of the banking environment incl. regulatory framework will be an important asset

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