Branch Manager

1 day ago


Singapore FRESVER BEAUTY PTE. LTD. Full time

5 years exp

**Roles & Responsibilities**

Main Duties & Responsibilities:

- Establish relationship with customers by delivering excellent customer service
- Provide professional skincare advice and consultation for customers, managing customers’ needs and ensure customer satisfaction
- Lead and provide guidance to therapists on the service and treatments to customers
- Oversee and in charge of the overall operation of the branch eg. Staff MC, Punctuality, Daily Sales target, current promotions and updates etc
- In charge and run the outlet efficiently and effectively
- Handle customers' complaints and feedback
- Motivate/building teamwork among colleagues & maintain good communication and good working environment
- Achieve personal sales target and assist in achieving monthly sales target set out for the branch
- To assist in making cold-calls to customers
- Ensure all treatment rooms & consultation rooms are in good & conductive condition
- Ad-hoc responsibilities assigned by management

**Requirements**:

- Min. 8 years' experience in the beauty wellness industry with proven track record in sales target
- Independent, motivated, optimistic and possess initiative
- Highly motivated, sales driven and service oriented
- Good interpersonal skills and communication qualities
- Team player with ability to cooperate with colleagues and have strong leadership capabilities
- Willing to work retail hours (shift work, weekends and public holidays)
- Passionate about the beauty and service industry
- Attractive package will be offered (including basic salary, commission and incentives)

FRESVER BEAUTY PTE. LTD started when an enterprising young woman had the vision of beautifying people. It gave her great joy knowing she could help others feel confident and was making a difference to their lives. Through sheer hard work, she managed to put herself through Beauty College with hard-earned money from door-to-door product sales. Eventually, she saved enough to start a home facial business.

With a pool of ever-increasing customer base that always came back for her great service and treatment results, she was finally able to start her first beauty salon at Toa Payoh in 1988.

This inspiring figure is Ms Alice Lim, beautician turned CEO who single-handedly grew Fresver from humble beginnings to the multi-award-winning brand it is today.


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