Admissions Specialist

3 days ago

Singapore CU EDUCATION SERVICES SINGAPORE PTE. LTD. Full time

**Purpose**

Coventry University Recruitment and Admissions Ltd (CURA) is building a new approach to student recruitment to achieve stretching student recruitment targets, while establishing strategies that position Coventry University Group as a dominant local, national and international recruiter.

**Core Accountabilities and Responsibilities**
- Oversee the administration of making non-standard offers by Subsidiaries and Faculty links, ensuring they keep within agreed timescales and policies and practices. Deliver seamless customer service by using a variety of communication methods in providing specialist admission support to stakeholders including information and guidance.
- Provide course advice to prospective students and cross sell alternative suitable courses where appropriate.
- Contribute to the development of policies and procedures connected with the selection of undergraduate/postgraduate applicants for admission and develop effective systems to enable, implement and monitor admissions policies, service standards and practices.
- Deliver on the job training to the wider Coventry University Group on admissions systems, and the use of admissions records and processes.
- Act as the first point of contact for complaints, problems and disputes with regards to Admissions and ensure complaints are passed to the relevant manager for action where appropriate.
- Prepare initial admissions statistics as requested by the Senior Admissions Specialists on behalf of stakeholders as required.
- At all times, be aware of and adhere to Data Protection, the Equalities Act and other relevant legislation and guidance as advised.
- Contribute to the wider work of the Coventry University Group to a high standard. This will involve occasional contributions to events and activities such as open days and conferences, in addition to occasional evening and weekend work.

**AND **such other duties as are within the scope and spirit of the role.

**SPECIFICATION**

Essential
- Diploma Level (or equivalent).
- Proven experience of working within an admissions environment in higher education.
- Evidence of working well whilst dealing with multiple priorities and working in a demanding environment to meet deadlines.
- Demonstrable experience of working within a strongly customer-focused environment.
- A high standard of written and spoken English and attention to detail.
- Excellent organisational skills including the ability to work to tight deadlines.
- Ability to draft accurate correspondence.
- Strong IT skills with the ability to use software programmes independently following training.
- Drive and enthusiasm.
- Excellent customer service skills.
- Approachable and open to change.
- Good interpersonal and communication skills and experience in working positively and collaboratively with a range of colleagues from diverse backgrounds.
- A flexible approach to hours of work within a 5/7 working pattern to include evenings and weekends, as required.
- Accept that there will be annual leave restrictions at key recruitment and admissions periods.
- A willingness to travel for work associated with the role as required.

Advantageous
- Experience in working with defined processes and procedures.
- Awareness of school and college qualifications and HE trends.
- Knowledge of UCAS policies and procedures.

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