
Workforce Management Regional Lead
1 week ago
**Workforce Management Regional Lead**
We're looking for a **Workforce Management Regional Lead** to join our Singapore office to help our teams deliver outstanding service that helps customers onboard with less time, scales globally with our growth and helps us decrease our costs towards zero.
We're looking for people who can fit our team and can replace the internal agents moving to higher positions and also team growth needed with new initiatives being taken up by the team
**Here is how you'll be contributing**:
- Lead, grow and develop the team of regional WFMers
- Sets the priorities of work for the regional team
- Translates the WFM strategy in to key initiatives for the region
- Sets the scheduling strategy for the upcoming 3 months
- Builds a scalable scheduling process, identifies and highlights replication opportunities for global consistency
- Drives efficiencies in WFM tool to develop optimal and efficient schedules and improve the agent experience
- Identifies process improvement opportunities and works with WFM product team to highlight further tech enablers
- Fosters strong relationships with clear lines of communication with CS and Product teams
- Collaborates with the CS and Product team to understand upcoming initiatives, WFM contribution and develop enablers to their priorities
- Drives WFM KPI improvements (forecasting accuracy, scheduling accuracy, cycle times, intraday effectiveness)
- Provides insights to CS to identify performance opportunities through quality and reliable reporting
- Supports quarterly target-setting within CS with insights
- Builds regional WFM capacity plan
- Recommends capacity requirements and distribution, supports strategy and highlights opportunities with Vendor Management team (Sykes, outsource providers)
- Develops 12 month capacity plan and resource requirements with CS, Analyst guild and POps
**A bit about you**:
- Well-developed problem-solving and analytical skills with attention to detail
- Ability to effectively communicate complex information clearly to a non WFM/technical audience
- Ability to process large amounts of complex raw data and present in a comprehensible fashion
- Self-motivated and driven, used to being in a fast-paced environment
- Previous experience with reporting and administration is a plus
- Advanced knowledge of Excel and Google Docs
- A dedicated team player and relationship builder
**We're people without borders — without judgement or prejudice, too. We want to work with the best people, no matter their background. So if you're passionate about learning new things and keen to join our mission, you'll fit right in.**
**Also, where and what you studied isn't important to us. If you've got great experience, the right skills for the role and you're great at articulating your thinking, we'd like to hear from you.**
- If you want to find out more about what it's like to work at Wise visit _Wise.Jobs_._
- Keep up to date with life at Wise by following us on _LinkedIn_ and _Instagram_._
-
Workforce Management Regional Lead
4 days ago
Singapore Wise Full time**Workforce Management Regional Lead - APAC** We're looking for a **Workforce Management (WFM) Regional Lead** to join our Singapore office to help our teams deliver outstanding service that helps customers onboard with less time, scales globally with our growth and helps us decrease our costs towards zero. We're looking for people who can fit our team and...
-
Regional Lead Asean, Education to Workforce
2 weeks ago
Singapore Amazon Web Services Singapore Full time5-7 years of experience negotiating, coordinating, and deploying project and program implementation in public or private sector. Proven experience in working with education systems at the government or institutional level. Exposure to IT industry training programs and certification offerings, and related workforce readiness projects or initiatives. Excellent...
-
Workforce Operations Lead
1 week ago
Singapore Meta Full time**Workforce Operations Lead - APAC Responsibilities**: - Run vendor planning and workforce operations process for our APAC business - Drive quarterly agent headcount planning and opex modeling in coordination with other WFO teams - Drive efficiency improvement, utilizing workforce management and performance management processes - Own centralized calendar...
-
Lead Expert in Workforce Enablement
2 weeks ago
Singapore beBeeLearning Full time $80,000 - $120,000Job Title:Learning and Development SpecialistAbout the Role:This is a leadership position that oversees end-to-end learning operations. The job holder will be responsible for managing regional learning programs, coordinating performance development-related initiatives, engaging vendors, and submitting applications for training grants and subsidies.Key...
-
Singapore TikTok Full timeWorkforce & Queue Management Team Lead, Trust & Safety Workforce & Queue Management Team Lead, Trust & Safety 4 days ago Be among the first 25 applicants Responsibilities About the Team: The OPS-Search & Interaction Safety team is dedicated to ensuring a safe, reliable, and efficient experience for TikTok users by managing operational excellence in the...
-
Strategy and Operations Analyst
6 days ago
Singapore Shopee Full timeOverview The SPX Express Regional team is committed to providing users with the best logistics experience in the most cost-effective way. Positioned at the crossroads of Business, Operations, and Product, the team strives to enhance delivery speed and reliability by creating innovative services to exceed users' expectations. Using the latest technology...
-
Regional HR Lead, Asia
2 days ago
Singapore Synergy Flavors Full timeJob Title: Regional HR Lead, Asia Location: Singapore Reporting To: Group CEO and Chief People Officer Company Overview Carbery Group is dedicated to enriching lives. How do we do this? Owned by the farmers of West Cork, we are a global business with deep local roots. Our mission is to deliver lasting value to our farmer shareholders while making a...
-
Singapore TikTok Full timeOverview Workforce & Queue Management Team Lead, Trust & Safety 1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Responsibilities Workforce Management: Lead and manage a global Workforce & Queue Management team, fostering a high-performance culture and supporting team development. Develop and execute...
-
Talent Acquisition
7 days ago
Singapore Marriott International, Inc Full time**Job Number** 24041326 **Job Category** Human Resources **Location** Singapore Regional Office, 2 Harbourfront Place #06-08, Singapore, Singapore, Singapore VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management Job Summary: The Talent Acquisition & Workforce Planning Manager, Asia Pacific excluding...
-
Global Workforce Staffing Leader, Apac
11 hours ago
Central Singapore Emprego SG Full time**Location** - Singapore, Central Singapore**Job Type** - Permanent**Salary** - $13,000 - $26,000 Per Month**Date Posted** - 4 minutes agoAdditional Details **Job ID** - 99454**Job Views** - 1Roles & Responsibilities The Asia & Pacific (APAC) region represents a significant area of expansion for the business and Global Workforce Staffing, and creates an...