Online Sales Operations Specialist

5 days ago

Singapore Razer USA Ltd. Full time

Getting onboard Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work **, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work, **providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

**Job Responsibilities**:
The E-commerce Operations Specialist is in charge of the inventory management of online stores and is responsible for the run rate and stock turn day.

He/she works in a fluid and collaborative environment. He /she supports the basic intent of converting sales and ensuring the overall care and maintenance of different online stores and stock transfer.

He/she possesses strong rational thinking and is data-oriented, meticulous, resourceful, able to work under high pressure within tight deadlines and possesses good interpersonal and communication skills.

Key Responsibilities

**E-Commerce Operations**

Assist in ensuring all orders are fulfilled, as well as resolving customer inquiries, dispute cases and fraud returns by co-working with order management and customer advocacy teams

Perform routine checks, ensure accuracy and quality of product information, images, content and offer are setup correctly

Identify technical bugs, file tickets and follow up with relevant teams for timely resolution

Familiarize with Razer product offerings and ecommerce platform tools

Responsible for achieving sales forecast and targets

Provide support for other Online activities and projects when required

Perform other duties as assigned

**Inventory Management, Reporting, & Analysis**
Regularly check inventory, analyze dynamic sales data, and provide regular run rate sales reports.

Conduct regular stock audits to ensure accuracy of data inventory management system

Create and analyse weekly/monthly online sales and product performance reports to improve product sell-through; identify inventory risks and opportunities

Manage and maintain optimal level of stocks. Proposing and implementing replenishment and stock allocation strategies to maximise sales and reach KPI’s

Assist in the consolidation and reporting of data for analysis; propose opportunities to grow our outreach and revenue

Review historical sales and prices trends, prepare forecast data, develop statistical forecast models, and evaluate forecast results.

Coordinate cross-functional research activities to reconcile significant variances and refine the forecast model to reflect updated sales and marketing assumptions.

Utilize a collaborative and consensus approach by working with Category and Marketing to obtain and ensure that current and accurate information is used for demand forecasts.

**What you will bring**
An affable team player who takes initiative, is enthusiastic, and self-motivated

Prior work experience in e-commerce platform/inventory management system would be advantageous

Understanding of ecommerce sales and fulfilment model is a plus.

Possess knowledge Excel skills, eCommerce platform & SAP will be advantageous.

Ability to multi-task

**Pre-Requisites**:
**Are you game?

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