
Relationship Management Executive
1 week ago
We are a dynamic and customer-focused organization dedicated to building long-lasting relationships with our clients. We are committed to delivering exceptional service and ensuring our clients feel valued and supported at every interaction.
**Position Overview**:
**Key Responsibilities**:
- Develop and maintain strong, positive relationships with clients to ensure high levels of satisfaction and retention.
- Serve as the main point of contact for clients, addressing inquiries and resolving issues promptly.
- Understand client needs and work closely with internal teams to ensure service delivery meets client expectations.
- Identify and pursue opportunities for upselling and cross-selling products or services to maximize client value.
- Provide regular updates to clients on new products, services, and relevant company updates.
- Monitor client feedback and gather insights to improve customer service processes.
- Maintain accurate records of client interactions and update client profiles in the CRM system.
**Qualifications**:
- Bachelor’s degree in Business, Marketing, Communications, or a related field.
- Proven experience in relationship management, account management, or a client-facing role.
- Strong interpersonal and communication skills with a customer-first attitude.
- Proficiency in CRM software and Microsoft Office Suite.
- Ability to handle multiple client accounts and manage time effectively.
- Problem-solving skills and the ability to think on your feet.
- A proactive approach to client needs and a passion for maintaining positive relationships.
**Why Join Us?**
- Opportunity to work in a client-centered role with plenty of room for growth.
- Supportive and collaborative team environment.
- Competitive salary and benefits package.
- Access to professional development and training programs.
**Job Types**: Full-time, Permanent, Fresh graduate
Pay: $2,888.00 - $4,888.00 per month
**Benefits**:
- Health insurance
Schedule:
- Monday to Friday
Supplemental Pay:
- 13th month salary
- Commission pay
- Performance bonus
- Yearly bonus
Work Location: In person
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